Juanita Maria Kinsey
Tallahassee,FL
Summary
Dynamic and results-oriented professional with extensive experience in hospitality and customer service, notably as a Breakfast Server at Doubletree By Hilton. Excelled in enhancing guest satisfaction through exceptional service and efficient problem-solving. Skilled in POS operation and team communication, consistently achieving high customer satisfaction ratings.
Overview
2
2
years of professional experience
Work History
Breakfast Server
Doubletree By Hilton
Tallahassee, FL
07.2024 - Current
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new employees on the basics of serving breakfast guests efficiently.
- Cleaned and sterilized dinnerware, equipment and facilities to maintain hygienic environment.
- Stocked service stations with ice, napkins and straws.
- Stocked supplies such as napkins, straws, silverware, condiments before opening for business each day.
- Maintained cleanliness of dining room throughout shift by wiping down tables and chairs as needed.
- Assisted with setting up the dining area prior to opening for service.
- Performed closing duties such as restocking condiments, cleaning utensils, counting cash drawer contents.
- Greeted customers, answered questions and recommended specials to increase profits.
- Greeted customers, provided menus, and answered questions regarding menu items.
- Transmitted orders to bar and kitchen staff by recording customer choices on POS system or notepad.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Resolved customer complaints in an efficient and professional manner.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained safe dining area for hotel guests .
- Removed trays and stacked dishes for return to kitchen after finished meals.
- Stocked server areas with supplies before, during and after shifts.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Stored food and beverage perishables as necessary after breakfast period concluded.
- Addressed complaints to kitchen staff and served replacement items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Received payment from customers in cash or via credit card and debit card transactions.
- Followed all safety protocols related to handling hot foods or liquids on a busy breakfast buffet line.
- Demonstrated knowledge of restaurant menu items and their ingredients, prices, and preparation methods.
- Displayed plates, bowls, silverware and cups at appropriate locations near food stations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Created aesthetically pleasing breakfast buffet arrangements for hotel guests.
- Monitored food and beverage levels and quickly replenished.
- Processed cash and credit card payments accurately and efficiently.
- Provided excellent customer service by anticipating customer needs and responding promptly to requests for assistance or information about menu items and specials.
HOUSEKEEPING ATTENDANT
MCR
Tallahassee, Florida
10.2022 - Current
- Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Changed and replenished bed linens, towels, and guest amenities
- Maintained cleanliness of public areas and guest rooms through regular dusting, vacuuming, mopping, polishing, and sanitizing surfaces
- Serviced rooms by making beds, dusting and vacuuming
- Maintained a clean working environment by adhering to safety procedures and regulations
- Cleaned bathrooms and wiped down high-touch surfaces with appropriate solutions
- Communicated with co-workers and other departments with professionalism and respect
- Cleaned guest rooms to meet company and departmental standards
- Addressed room cleanliness, amenities, and linen needs to meet housekeeping requirements
- Notified housekeeping office of repairs needed in guest rooms
- Performed deep cleaning services for special events or occasions, as required.
- Followed health and safety guidelines to ensure a clean and safe eating environment.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Kept up-to-date records of items cleaned in each room.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Responded promptly to requests from guests and other departments.
- Removed trash from rooms and replaced liners to wastebaskets.
- Organized storage areas for efficient access to materials and supplies.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
CASHIER
Hungry Howies
Tallahassee, Florida
05.2023 - 01.2024
- Provided exceptional customer service with attention to detail.
Education
Associate of Arts - Writing
TCC
Tallahassee, FLSkills
- Time Management Skills
- Order Taking
- Verbal and Written Communication
- Cleaning and Sanitizing
- Stocking and Replenishing
- Money Handling
- Customer service
- Dining area setup
- Food safety
- POS operation
- Order processing
- Cash handling
- Team communication
- Sanitation practices
- Time management
- Surface sanitation
- Buffet opening and closing
- Dining room cleaning
- Table setting
- Knowledge of dietary restrictions
- Order taking
- Table pre-bussing
- Food presentation
- Cash register operation
- Food safety practices
- Breakfast bar management
- Food preparation assistance
- Station restocking
- Efficient time management
- Allergy awareness
- Point of sale (POS) system operations
- Check payment processing
- High volume dining
- Positive guest interactions
- Multitasking and organization
- Server training
References
References available upon request
References
References available upon request.
Timeline
Breakfast Server
Doubletree By Hilton
07.2024 - Current
CASHIER
Hungry Howies
05.2023 - 01.2024
HOUSEKEEPING ATTENDANT
MCR
10.2022 - Current
Associate of Arts - Writing
TCC