Jamie Cortez
Forest Grove
Summary
Dynamic Customer Service Admin at Richards with a proven track record in enhancing customer satisfaction and resolving complex inquiries. Skilled in accurate cash handling and effective scheduling, I foster strong relationships through active listening and problem-solving. Trained new team members to uphold service excellence, ensuring consistent quality across three stores.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Admin
Richards
06.2016 - Current
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Developed strong relationships with customers by actively listening, understanding their needs, and providing relevant solutions.
- Trained new team members on company policies, procedures, and best practices to ensure consistent service quality across the board.
Education
Tigard High School
Tigard, OR06.2001
Skills
- Customer service and support
- Accurate cash handling
- Making employees schedules
- Admin work for 3 stores
- Problem solving
Certification
OLCC service permit
Food handlers permit
Timeline
Customer Service Admin
Richards
06.2016 - Current
Tigard High School
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