Jamie Cromer-Hensley
Crab Orchard,KY
Summary
Administrative/Customer Service professional who is a highly, motivated, organized, detailed-oriented and team player. Seeking an opportunity to be able to show my skills and knowledge that I can offer an organization.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
28
28
years of professional experience
Work History
Wound Care Coordinator
CHI Saint Joseph Wound Care & Hyperbaric Medicine Clinic
10.2021 - Current
- Greets patients and other guests, answers and routes calls to appropriate staff
- Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders.
- Obtains and verifies patient insurance information, to include diagnostic testing and surgical clearance
- Coordinates/schedules axillary testing for wound care providers
- Referrals: Setup new patient referrals for internal and external for healthcare providers
CHI Saint Joseph Healthcare-Patient Resource Center-Scheduler
06.2018 - 09.2021
- Work with Case Management to schedule appointments for patients after discharge
- Schedule appointment for patients in the Emergency Room
- Schedule FAPLINE physician referrals for patient
- Call patients with appointment information
- Follow up on scheduled appointments to determine status
- (no shows, canceled, arrived)
University of Kentucky —Division of General Pediatrics- Staff Support Associate
09.2017 - 06.2018
- Managing and ordering supplies as needed for clinic
- Prepare and verify on-call schedule for the division
- Support faculty with research, attend meetings, and prepare minutes of meeting
- Maintaining and updating faculty curriculum vitae, database, state and DEA licensure, and completing re-credentialing packets
- Schedule meetings, conferences and flights for faculty
- Complete Medicare/Medicaid required paperwork for faculty
Medical Transcriptionist
University of Kentucky Medical Center
Lexington, KY
05.2010 - 09.2015
- Transcribed medical reports accurately, ensuring adherence to established guidelines and terminology.
- Reviewed and edited transcripts for clarity, precision, and compliance with medical standards.
- Collaborated with healthcare professionals to clarify ambiguous dictations and enhance report quality.
- Implemented process improvements that streamlined transcription workflows and increased turnaround times.
Medical Transcriptionist
Rockcastle Regional Hospital
Mount Vernon, KY
04.1998 - 05.2010
- Managed records to ensure accuracy and compliance with regulations.
- Coordinated patient information requests while maintaining confidentiality and data integrity.
- Streamlined record retrieval processes, enhancing efficiency in patient care support.
- Transcription: Accurately documented medical dictation to record patient care records.
- Transcribed accurate documented medical dictation to record patient care records.
- Corrected grammar, spelling, and syntax mistakes in medical records.
Education
Bachelor Degree - Health Service Administration
Eastern Kentucky University
05.2017
Skills
- Epic
- Microsoft Office
- Customer Service
- Registration
- Data Entry
- Phone Etiquette
- Communication Skills
- Clerical skills
- Medical Terminology
- Knowledge of Medical Coding
- Adaptability
- Attention to detail
- Collaboration
- Multitasking
- Self-Motivation
- Time Management
- Organizational Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Authorizations
Timeline
Wound Care Coordinator
CHI Saint Joseph Wound Care & Hyperbaric Medicine Clinic
10.2021 - Current
CHI Saint Joseph Healthcare-Patient Resource Center-Scheduler
06.2018 - 09.2021
University of Kentucky —Division of General Pediatrics- Staff Support Associate
09.2017 - 06.2018
Medical Transcriptionist
University of Kentucky Medical Center
05.2010 - 09.2015
Medical Transcriptionist
Rockcastle Regional Hospital
04.1998 - 05.2010
Bachelor Degree - Health Service Administration
Eastern Kentucky University