Summary
Overview
Work History
Education
Skills
Accomplishments
Websitesandsocialmedia - Linkedin
Timeline
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Jamie Cross

Fort Lauderdale

Summary

Experienced professional with a strong background in customer service, team leadership, and educational program implementation. Proven ability to manage customer acquisition and lead follow-up, demonstrated through roles in hospitality and education. Dependable and resourceful, consistently delivering results in high-pressure environments.

Sales professional with strong track record in driving revenue growth and building lasting client relationships. Skilled in lead generation, CRM management, and persuasive communication. Known for team collaboration and adaptability, ensuring alignment with shifting business needs. Reliable, results-focused, and ready to make immediate impact.

Overview

11
11
years of professional experience

Work History

Sales Development Representative

ShipMonk
10.2024 - Current
  • Identify and qualify new leads in e-commerce and retail, driving business opportunities through targeted outreach.
  • Use Salesforce to track and manage leads and Outreach for automated email sequences and follow-ups.
  • Maintain accurate records of prospect interactions and sales activities, ensuring timely follow-ups.
  • Work with Account Executives to hand off qualified leads and support the sales process.
  • Analyze sales data and performance metrics in Salesforce to optimize outreach efforts and meet goals.

Bartender

Shooters Waterfront
05.2018 - 10.2024
  • Managed daily operations in a high-volume environment, ensuring customer satisfaction
  • Developed strong rapport with regular customers, enhancing customer loyalty and repeat business
  • Trained new staff on customer service protocols and operational procedures, contributing to team efficiency

Teacher

Madelaine Halmos Academy at Jack and Jill Center
08.2016 - 06.2022
  • Developed and implemented engaging lesson plans tailored to diverse learning needs
  • Fostered a positive and inclusive classroom environment, promoting student engagement and academic success
  • Collaborated with colleagues to design and execute school-wide events and programs

Assistant Manager

Golden Sheaf Hotel
01.2015 - 10.2016
  • Oversaw daily operations, ensuring compliance with company policies and standards
  • Managed inventory and supply orders, optimizing stock levels and reducing costs
  • Coordinated with marketing team to develop promotional strategies, driving increased foot traffic

Teacher

Saint John's International School
08.2013 - 07.2014
  • Designed and delivered curriculum aligned with international educational standards
  • Mentored and supported students in their academic and personal development
  • Organized and led extracurricular activities, enhancing student engagement and school community

Education

Bachelor of Arts - Elementary Education

Florida Atlantic University

Skills

  • Customer Service
  • Employee Relations
  • Educational Program Implementation
  • Inclusive Teaching Practices
  • Interpersonal Communication
  • Multitasking
  • Parent Communication
  • Team Leadership
  • Customer Acquisition Management
  • Lead Follow-Up
  • Sales Reporting

Accomplishments

  • Boosted Sales Performance, At Golden Sheaf Hotel, facilitated training sessions with engaging leadership, resulting in a 20% improvement in company sales.
  • Enhanced Customer Experience, At Shooters Waterfront, utilized exceptional interpersonal communication to ensure positive interactions, leading to high customer satisfaction in a high-volume environment.
  • Implemented Educational Programs, At Madelaine Halmos Academy, advocated for and implemented technology programs with resourceful initiative, contributing to the school's success.

Websitesandsocialmedia - Linkedin

http://www.linkedin.com/in/jamie-cross-2053222a0

Timeline

Sales Development Representative

ShipMonk
10.2024 - Current

Bartender

Shooters Waterfront
05.2018 - 10.2024

Teacher

Madelaine Halmos Academy at Jack and Jill Center
08.2016 - 06.2022

Assistant Manager

Golden Sheaf Hotel
01.2015 - 10.2016

Teacher

Saint John's International School
08.2013 - 07.2014

Bachelor of Arts - Elementary Education

Florida Atlantic University
Jamie Cross