Jamie Cruz
Antioch
Summary
Dynamic customer service professional with a proven track record at Nike, excelling in team collaboration and problem-solving. Skilled in Adobe Creative Suite and visual communication, I consistently enhance customer experiences and drive project success through innovative solutions and effective time management. Committed to delivering excellence in every interaction.
Overview
6
6
years of professional experience
Work History
Customer Service
Nike
Antioch
10.2023 - Current
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Stocked shelves with merchandise when needed.
Cashier
Footlocker.com Inc.
Nashville
05.2022 - 10.2023
- Greeted customers promptly and responded to questions.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked with cross-functional teams to achieve goals.
Cashier
Champs Sporting Goods
Chicago
09.2021 - 05.2022
- Performed other duties as assigned by management.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
Cashier
Soy Bistro
Nashville
10.2018 - 06.2021
- Maintained clean, organized, and well-stocked checkout areas
- Provided information to customers on products or services
- Engaged with customers while completing cash register transactions
- Trained new retail team members in customer service and company policies
- Rang up customer items quickly and accurately using POS system
Line Worker/ Expo
Soy Bistro
Nashville
10.2018 - 06.2021
- Stored food in designated containers and storage areas to ensure freshness
- Memorized menu dishes and prepared ingredients ahead of time
- Maintained kitchen cleanliness by collecting trash, cleaning up spills, and handling routine cleaning tasks
- Helped fast-paced kitchen run smoothly by following instructions and handling all prep work for expected daily demand
- Worked with other kitchen staff to ensure timely delivery of food
- Prepared multiple orders simultaneously
- Cleaned and sanitized kitchen surfaces and equipment to prevent cross-contamination in alignment with safe food handling guidelines
Education
Bachelor of Arts - Graphic Design
Middle Tennessee State University
Murfreesboro, TN05-2025
High School Diploma -
John Overton High School
Nashville, TN05-2020
Some College (No Degree) -
University of Illinois At Chicago
Chicago, ILSkills
- Adobe Creative Suite
- Visual communication
- Graphic design
- Customer service
- Project management
- Team collaboration
- Brand development
- Time management
- Problem-solving abilities
- Production and processing
- Sketches, drawings, and illustrations
- Professionalism
Accomplishments
- Dean's list
- President of gamma beta phi
- vice president of gamma beta phi
Affiliations
- Aiga
- Gamma Beta Phi Society
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service
Nike
10.2023 - Current
Cashier
Footlocker.com Inc.
05.2022 - 10.2023
Cashier
Champs Sporting Goods
09.2021 - 05.2022
Cashier
Soy Bistro
10.2018 - 06.2021
Line Worker/ Expo
Soy Bistro
10.2018 - 06.2021
Bachelor of Arts - Graphic Design
Middle Tennessee State University
High School Diploma -
John Overton High School
Some College (No Degree) -
University of Illinois At Chicago
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