Jamie Cruz
OLYMPIA,WA
Summary
Compassionate Medical Assistant experienced in direct patient care and medical office management. Cultivated trust and rapport with patients through strong communication and interpersonal skills while ensuring compliance with regulatory and practice standards. Focused on achieving high levels of patient satisfaction and effective patient care coordination.
Overview
1
1
year of post-secondary education
15
15
years of professional experience
Work History
Certified Medical Assistant
Tacoma Family Medicine
Tacoma, Washington
10.2022 - 07.2026
- Assisted healthcare providers during patient examinations and procedures.
- Managed patient scheduling and appointment confirmations efficiently.
- Collected and documented patient medical histories accurately.
- Administered medications and vaccinations according to physician instructions.
- Maintained cleanliness and organization of medical equipment and supplies.
- Educated patients on treatment plans and medication instructions clearly.
- Collaborated with team members to enhance patient care processes.
- Handled insurance verifications and managed patient records securely.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Educated patients about medications, procedures and physician's instructions.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Answered patient calls promptly and directed inquiries to the appropriate department when needed.
- Collected urine samples from patients for drug screens or pregnancy tests when necessary.
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Maintained accurate records of patient visits including diagnosis information, treatment notes, prescriptions.
- Managed inventory of medical supplies; ensuring adequate stock levels were maintained at all times.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assessed, documented, and monitored vital signs for patients within the outpatient setting.
- Ensured that all equipment was functioning correctly prior to use for patient examinations or treatments.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Provided support to patients by helping them fill out forms and answering their questions about healthcare services.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Obtained insurance authorizations for prescribed medications or treatments for patients in need of financial assistance programs.
- Performed preliminary physical tests to accurately record results in the patient history summary.
- Ordered medical supplies from approved vendors based on predetermined budget parameters.
- Processed payments from patients accurately using cash registers or computerized systems.
- Assisted with scheduling patient appointments and follow-up visits.
- Participated in team meetings to improve workflows and contribute to patient population outcomes.
- Documented notes during patient visits.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Explained treatment procedures and physicians' instructions.
- Changed dressings on wounds to promote healing and prevent infection. on wounds to prevent infection and check for healing.
- Contacted medical facilities to schedule patients for admission.
- Processed orders for medical supplies to ensure availability for patient care. for medical supplies and lab equipment.
- Assisted pediatric patients with daily activities and personal care tasks.
- Monitored vital signs and documented changes in patient condition.
- Communicated effectively with children to build trust and ease anxieties.
- Supported nursing staff during procedures by providing necessary tools and supplies.
- Monitored growth and development of infants and toddlers per established protocols.
- Maintained safe environment for pediatric patients and their families.
- Performed accurate documentation of patient information according to departmental standards.
- Conducted physical examinations on children from newborns to adolescents as directed by attending physicians.
- Administered routine laboratory tests ordered by the physician for diagnosis purposes.
- Provided direct patient care to pediatric patients, including vital signs, assessments, and treatments.
Cna/Clinical Medical Assistant
Tacoma General Hospital
Tacoma, Washington
10.2011 - 06.2020
- Monitored vital signs and reported changes to nursing staff promptly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Documented patient information accurately in an electronic health records system.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Collaborated with healthcare team to provide comprehensive patient care.
- Assisted patients with daily living activities and personal hygiene needs.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Helped residents walk with or without self-help devices.
- Observed and reported unusual symptoms and changes to the charge nurse.
- Delivered meals to patients in their rooms and supported feeding.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed and reported unusual symptoms and changes to the charge nurse.
- Responded quickly to emergency situations involving sudden illness or injury.
- Facilitated residents' mobility by providing support during walking activities. with or without self-help devices.
- Maintained cleanliness and organization of patient rooms and equipment.
- Distribute drinking water and nourishment to residents.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Supported non-ambulatory residents in range of motion exercises.
- Provided comfort measures such as back rubs and positioning pillows for added comfort.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Supported nursing staff during medical procedures and interventions effectively.
Education
Ccma - Medical Assistant
Cope Health
05.2022 - 06.2023
Cna
Tacoma Community College
Tacoma, WA 02.2007 - 06.2007
Skills
- Medication administration
- Vital sign assessment
- Vital sign monitoring
- Injection administration
- Blood pressure measurement
- Electronic health records
- Patient documentation
- Clinical documentation
- Patient scheduling
- Patient care
- Healthcare procedures
- Wound care
- Infection control
- Treatment setup
- Specimen processing
- Supply chain coordination
- Health care compliance
- HIPAA compliance
- HIPAA protocols
- Safety compliance
- Basic life support
- Workflow organization
- Time management
- Attention to detail
- Compassionate care
- Patient education
- Patient advocacy
- Communication skills
- Professionalism
- Ethical patient care
- Sterilization techniques
- Clinical applications
Timeline
Certified Medical Assistant
Tacoma Family Medicine
10.2022 - 07.2026
Ccma - Medical Assistant
Cope Health
05.2022 - 06.2023
Cna/Clinical Medical Assistant
Tacoma General Hospital
10.2011 - 06.2020
Cna
Tacoma Community College
02.2007 - 06.2007