Jamie Dzidek
Slatington,PA
Summary
Healthcare operations leader with 6+ years of experience improving access to care, streamlining clinical workflows, and supporting patient-centered services across diverse and community-based populations. Proven ability to lead multi-site operations, enhance patient experience, and implement process improvements that increase efficiency and access. Skilled in cross-functional collaboration, staff development, and aligning operations with mission-driven outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Manager, Practice Operations
St. Luke’s Pulmonary and Critical Care Associates
02.2024 - Current
- Streamlining clinic operations by developing and implementing standardized workflows, reducing patient wait times and increasing provider efficiency
- Overseeing multi-site office management with a focus on fiscal responsibility while maintaining high-quality patient care
- Spearheading initiatives to increase patient visits and optimize scheduling
- Monitoring productivity across staff and adjusting to meet staffing needs
- Leading cross-departmental communication initiatives to enhance coordination between front desk, clinical support, and provider teams
- Managing annual budgeting, forecasting, and financial reporting to support strategic decision-making and long-term sustainability
- Championing patient satisfaction improvement through workflow redesign and staff training
Freelance
Property Preservation Cost Estimator
01.2019 - 01.2025
- Prepared detailed property repair and preservation estimates for clients using Xactimate software
- Coordinated with contractors and office teams to ensure accurate scope assessments and cost projections
Practice Administrator III
St. Luke’s Coventry Family Practice and St. Luke’s Family Medicine (Community-Based Primary Care)- Easton
Easton
04.2021 - 02.2024
- Partnered with physicians, advanced practice providers, and interdisciplinary staff to deliver patient-centered care in a community-based setting serving diverse populations
- Built partnerships with local community organizations to connect patients with additional resources such as fresh food, clothing, and additional clinical support
- Developed and standardized clinical and administrative workflows to optimize efficiency, expand patient access, and continuity of care
- Oversaw vaccine management operations, ensuring compliance with state and federal regulations and adherence to best practices
- Collaborated with Residency Program Directors and Specialists to align clinical education with organizational standards of excellence in patient care
- Provided operational oversight for multiple specialties within a community-focused care model including OB/GYN, Pediatrics, Geriatrics, Behavioral Health, and Home-based Care
- Analyzed and interpreted monthly income statements to monitor financial performance and identify opportunities for fiscal improvement
- Directed day-to-day operations and implemented workflow changes to enhance office productivity and operational outcomes
Front Office Coordinator
St. Luke’s Coventry Family Practice (Community-Based Primary Care), Phillipsburg, NJ
Phillipsburg, NJ
09.2019 - 04.2021
- Supervised front office operations and clerical staff in a high-volume community health clinic serving diverse and underserved populations
- Managed complex provider schedules for 21 resident physicians and 8 attending physicians
- Streamlined administrative workflows and scheduling processes to improve operational efficiency
Project Administrator
Kitchen Magic, Nazareth, PA
Nazareth, PA
02.2019 - 09.2019
- Coordinated residential renovation projects and managed timelines between contractors and clients
- Addressed customer concerns and developed solutions to maintain project progress and client satisfaction
- Implemented operational improvements that reduced waste and improved project efficiency
Operations Manager
PPS Preservation, Sciota, PA
Sciota, PA
05.2013 - 12.2018
- Managed daily operations for property preservation services, coordinating contractors and clients
- Developed standardized workflows to improve operational consistency and service delivery
- Prepared repair estimates using XactPRM
- Collaborated with leadership on operational improvements
Education
Master of Education - Coursework (Reading Specialist)
East Stroudsburg University
East Stroudsburg, PABachelor of Science - English
East Stroudsburg University
East Stroudsburg, PA05-2017
Skills
- Healthcare Operations Management
- Program and Project Management
- Workflow Optimization
- Patient Access and Experience
- Staff Leadership and Development
- Budgeting and Financial Oversight
- Process Improvement
- Strategic planning
- Cross-functional collaboration
Certification
- Secondary Education Certification
Timeline
Senior Manager, Practice Operations
St. Luke’s Pulmonary and Critical Care Associates
02.2024 - Current
Practice Administrator III
St. Luke’s Coventry Family Practice and St. Luke’s Family Medicine (Community-Based Primary Care)- Easton
04.2021 - 02.2024
Front Office Coordinator
St. Luke’s Coventry Family Practice (Community-Based Primary Care), Phillipsburg, NJ
09.2019 - 04.2021
Project Administrator
Kitchen Magic, Nazareth, PA
02.2019 - 09.2019
Freelance
Property Preservation Cost Estimator
01.2019 - 01.2025
Operations Manager
PPS Preservation, Sciota, PA
05.2013 - 12.2018
Bachelor of Science - English
East Stroudsburg University
Master of Education - Coursework (Reading Specialist)
East Stroudsburg University