Jessica King
Union,NJ
Summary
Result-driven and collaborative healthcare leader with a strong background in medical practice management, staff development, and performance optimization. Adept at building and maintaining strategic relationships with diverse stakeholders in fast-paced environments. Experienced in designing and implementing policies, overseeing operational workflows, and driving performance improvements to enhance patient care. Skilled in compliance management, financial oversight, and employee engagement, with a passion for fostering a culture of excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager, Practice Operations
Atlantic Medical Group
Morristown, NJ
11.2023 - Current
- Lead and mentor a multidisciplinary healthcare team to achieve operational goals and optimize patient care.
- Monitor key performance indicators (KPIs), including revenue growth, patient throughput, and efficiency metrics, to drive continuous improvement.
- Collaborate with senior leadership to develop and execute strategic initiatives that support long-term business growth.
- Oversee all aspects of daily operations, including front-desk management, appointment scheduling, billing, coding, and insurance verification.
Center Operations Director
Concentra Urgent Care
South Plainfield, NJ
02.2023 - 10.2023
- Provided real-time coaching and development to staff to enhance performance, productivity, and customer satisfaction.
- Conducted daily team huddles to set performance goals, review metrics, and drive continuous improvement.
- Leading recruitment, training, and onboarding initiatives to build a high-performing team aligns with compliance objectives.
Practice Manager
Atlantic Medical Group
Caldwell, NJ
05.2017 - 01.2023
- Managed a high-volume medical practice, ensuring seamless operations across patient access, clinical workflows, and revenue cycle management.
- Developed and implemented strategies to improve patient access, satisfaction, operational efficiency, and clinical outcomes.
- Collaborated with physicians and healthcare teams to design patient care plans that aligned with best practices.
- Managed daily practice operations to optimize patient scheduling, medical records management, and billing oversight.
Certified Medical Assistant
Atlantic Health System
10.2017 - 05.2018
- Assisted physicians in patient care procedures, diagnostic testing, and treatment protocols.
- Communicated effectively with patients to gather medical histories and provide pre-appointment instructions.
Certified Medical Assistant- Lead
Concentra Medical Center
08.2011 - 02.2015
- Supervised and trained back-office personnel in clinical procedures, scheduling, and workflow optimization.
- Managed pharmacy inventory systems to ensure proper stock levels and compliance.
- Collaborated with physicians and center leadership to enhance patient experience and operational efficiency.
Education
Certificate- Medical Assistant An intensive, ABHES accredited 900-hour course comprised of theoretical and -
Sanford-Brown Institute
Iselin, NJAcademic High School Diploma -
Essex County Vocational Technical High School
Newark, NJSkills
- Healthcare Operations Management
- Performance Tracking and Evaluations
- Employee Coaching & Leadership Development
- Workflow optimization & Process Improvement
- Regulatory Compliance & Policy Development
- Practice & Financial Management
- Patient Satisfaction & Engagement Strategies
- Active learning & Staff Training
- Inventory& Resource management
Certification
- CPR Certified
- NCCT Certification
Timeline
Manager, Practice Operations
Atlantic Medical Group
11.2023 - Current
Center Operations Director
Concentra Urgent Care
02.2023 - 10.2023
Certified Medical Assistant
Atlantic Health System
10.2017 - 05.2018
Practice Manager
Atlantic Medical Group
05.2017 - 01.2023
Certified Medical Assistant- Lead
Concentra Medical Center
08.2011 - 02.2015
Certificate- Medical Assistant An intensive, ABHES accredited 900-hour course comprised of theoretical and -
Sanford-Brown Institute
Academic High School Diploma -
Essex County Vocational Technical High School
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