ERICA AMENDOLA
VERO BEACH
Summary
I am a dynamic, socially adaptable individual with strong organizational and project management skills. I provide unmatched levels of dedication to any role I’m in while being proactive, resourceful and committed to excellence. I am a strong collaborator who is innovative and insightful.
Overview
14
14
years of professional experience
Work History
Medical Practice Manager
Bon Secours Orthopedics and Pain Management
Suffern, NY
01.2025 - 03.2026
- Implemented electronic health record systems, improving data accuracy and accessibility.
- Oversaw daily operations, ensuring efficient patient flow and optimal scheduling.
- Developed staff training programs to enhance service quality and compliance.
- Analyzed financial reports to identify cost-saving opportunities and improve budget management.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Enhanced patient satisfaction through streamlined communication and feedback mechanisms.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Manager, Foundation Operations & Stewardship
Bon Secours Charity Health System
11.2022 - 11.2024
- Oversaw operations of non-profit charity office, streamlining daily processes to enhance efficiency
- Proficiently utilized Salesforce to manage donor data, track contributions, and support fundraising efforts
- Built and maintained lasting relationships with event attendees, sponsors, donors, and participants to increase donation amounts year after year
- Coordinated foundation board member meetings and transcribed meeting discussions.
- Supported acquisition of new event sponsors, contributing to increased funding for fundraising initiatives
- Facilitated and coordinated foundation board member meetings, including preparation of agendas and documentation as well as meeting transcription
Assistant Director
Wholeness Center
01.2017 - 11.2022
- Spearheaded day-to-day operations, overseeing staff and client scheduling, billing, marketing, and resolution of unexpected issues and emergencies
- Spearheaded day-to-day operations, including staff and client scheduling, billing, marketing, unexpected issues, and emergency situations
- Developed targeted incentives to boost employee production and sales motivation
- Developed targeted incentives to enhance employee production and sales motivation across the team
- Managed admin tasks including inventory, ordering of supplies, payroll and banking
- Managed administrative tasks including inventory management, supply ordering, payroll processing, and banking activities
Office Manager & Medical Assistant
Dr. Renee Silva
08.2012 - 01.2017
- Managed patient care, including appointment and surgical scheduling, answering phones, and assisting in treatment rooms
- Oversaw daily operations of three staff members
- Managed patient insurance tasks, including billing, authorizations, and appeals, to support timely patient care
- Oversaw inventory management and ordered medical and office supplies, ensuring availability for uninterrupted operations
Education
Certification - Integrative Nutrition
Institute for Integrative Nutrition
West Nyack11-2017
High School Diploma -
Clarkstown South High School
West Nyack06-1996
Skills
- Healthcare operations management
- Patient engagement strategies
- Healthcare compliance
- Healthcare marketing tactics
- Project management
- Team leadership
- Organizational skills
- Supplier relationship management
- Strong computer skills, including MS Office Suite and Salesforce
- Written communication
- Interpersonal skills
- Relationship building
Timeline
Medical Practice Manager
Bon Secours Orthopedics and Pain Management
01.2025 - 03.2026
Manager, Foundation Operations & Stewardship
Bon Secours Charity Health System
11.2022 - 11.2024
Assistant Director
Wholeness Center
01.2017 - 11.2022
Office Manager & Medical Assistant
Dr. Renee Silva
08.2012 - 01.2017
Certification - Integrative Nutrition
Institute for Integrative Nutrition
High School Diploma -
Clarkstown South High School