Theresa LaLonde
Waterford
Summary
Caring and dedicated healthcare professional with 17 years of exemplary performance in motivational leadership and healthcare management. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on optimizing workflow and enhancing patient satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Regional Practice Manager, Vascular Surgery
Hartford Healthcare Medical Group
01.2024 - Current
- Responsible for administrative and operational requirements of nine outpatient medical departments.
- Provides leadership to direct personnel and medical providers in the vascular surgery practice.
- Drives the development and execution of short- and long-term business plans and corresponding budgets by collaborating with physician leadership and corporate administration in strategic planning and marketing for the practice.
- Continuously identifies and implements ways to maximize efficiency, productivity and resource allocation. Responds promptly and effectively to patient and provider concerns.
- Oversees budget management, ensuring alignment with organizational financial goals.
- Streamlines operational workflows to enhance efficiency and reduce processing times.
Nurse Practice Supervisor, Vascular Surgery
Hartford Healthcare Medical Group
12.2021 - 01.2024
- Adhere to quality and service standards to support operational goals and growth opportunities in the ambulatory healthcare setting.
- Dedication to all aspects of patient cantered care and team satisfaction. Consistently scoring well above average in Press Ganey reporting of positive patient feedback and overall employee engagement.
- Conduct recruitment, hiring, training, and performance evaluation of personnel.
Nurse Manager, Medical-Surgical Unit
Hartford Healthcare, Backus Hospital
01.2017 - 12.2021
- Responsible for operations of a 30-bed inpatient acute care unit with direct supervision of 60+ personnel.
- Consulted and coordinated with all healthcare team members to plan, implement, or evaluate patient care plans and deliver exceptional customer service.
- Adhered to quality and service standards to support operational goals; consistent focus on regulatory readiness.
- Assigned, prioritized and delegated tasks and responsibility to departmental employees.
- Responsible for all hiring and onboarding staff; growth and mentorship for performance improvement.
- Implemented quality improvement initiatives to enhance patient safety and overall care outcomes.
School Registered Nurse and Home Care RN
Yale New Haven Health, Visiting Nurses Association of Southeastern CT
02.2015 - 01.2017
Patient Care Manager, Clinical Coordinator
Yale New Haven Health, Lawrence & Memorial Hospital
09.2011 - 11.2015
- Responsible for the operation of the 30-bed unit; including budgeting, workplan development, and customer services initiatives.
Registered Nurse, Neurology
Yale New Haven Health, Lawrence & Memorial Hospital
11.2009 - 09.2011
Education
Master of Science (M.S.) - Nursing Administration
Sacred Heart University
Fairfield, CT05.2015
Bachelor of Science (B.S.) - Nursing
University of Connecticut
Storrs, CT05.2013
Certification - Nursing
University of Connecticut
Storrs, CT12.2008
Bachelor of Arts (B.A.) - Communications & English Lit
University of Connecticut
Storrs, CT05.2004
Skills
- Inspirational leadership
- Oversight of clinical staff operations
- Healthcare operations management
- Talent acquisition and onboarding
- Project workflow oversight
- Healthcare practice management
Accomplishments
- Nightingale recipient 2021
- System presenter for Hartford Healthcare (H3W) Leadership Behaviors 2017-2018
- Speaker for Workplace Civility at Backus Hospital, 2019-2021
- LEAN principles workgroup leader 2018-present
- Hospital representative at labor relations with AFT; contract negotiations, 2018-2021
- American Organization of Nurse Executives (AONE) member
- Sigma Theta Tau International, Mu Chapter (Honor Society of Nursing
- Society of Vascular Nursing (SVN) member
Certification
Registered Nurse #088214
Timeline
Regional Practice Manager, Vascular Surgery
Hartford Healthcare Medical Group
01.2024 - Current
Nurse Practice Supervisor, Vascular Surgery
Hartford Healthcare Medical Group
12.2021 - 01.2024
Nurse Manager, Medical-Surgical Unit
Hartford Healthcare, Backus Hospital
01.2017 - 12.2021
School Registered Nurse and Home Care RN
Yale New Haven Health, Visiting Nurses Association of Southeastern CT
02.2015 - 01.2017
Patient Care Manager, Clinical Coordinator
Yale New Haven Health, Lawrence & Memorial Hospital
09.2011 - 11.2015
Registered Nurse, Neurology
Yale New Haven Health, Lawrence & Memorial Hospital
11.2009 - 09.2011
Bachelor of Science (B.S.) - Nursing
University of Connecticut
Certification - Nursing
University of Connecticut
Bachelor of Arts (B.A.) - Communications & English Lit
University of Connecticut
Master of Science (M.S.) - Nursing Administration
Sacred Heart University
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