Jamie Daane
Sparks,NV
Summary
As an experienced Opthalmology Surgical Coordinator, I expertly managed planning, scheduling, and coordination of outpatient procedures, while promoting patient confidence in their medical care. I am skilled in insurance authorizations, office coordination, and patient database maintenance, and have a good understanding of Opthalmic practice. My achievements include resolving scheduling conflicts to maintain high-quality patient services and educating patients about surgeries and proving treatment plan and documentation. I am also proficient in data entry software and HIPAA requirement, and possess excellent soft skills such as patient interviews and reminder calls.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Ophthalmology Surgical Coordinator
Sierra Eye Associates
06.2019 - 05.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Checked patients in and out and collected payments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted with medical coding and billing tasks.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and messages for 4-physicians at Sierra Eye Associates, scheduling appointments, and handling patient inquiries.
Opthalmology Patient Scheduling
Sierra Eye Associates
06.2019 - 05.2023
- Verified insurance coverage and obtained pre-authorizations.
- Confirmed patient appointments day before scheduled.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Monitored patient wait times, providing updates to achieve optimal patient satisfaction.
- Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
Lead Machine Operator
HC Companies
11.2018 - 08.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Maintained equipment performance by lubricating and cleaning components.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Kept detailed production records and identified hold-ups.
- Trained new employees on proper multi-machine operation.
- Monitored machine operations to detect malfunctions and report or resolve problems.
- Supervised and adjusted machinery when necessary, reducing downtime.
- Reviewed work instructions and schedules to coordinate machine operation and production schedules.
- Removed jammed materials from machines and readjusted components as necessary to resume operations.
- Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
Cocktail Server
Club Cal Neva
04.2014 - 12.2016
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Maintained clean and organized bar area.
- Maximized sales of specials and drinks by thoroughly promoting to customers and maintaining great salesmanship.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
Property Management Administrator
Laub & Laub
07.2009 - 03.2014
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Coordinated with legal counsel to resolve tenant disputes.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state and federal regulations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Administered operations to handle needs of more than 20 tenants across 2 property units.
Education
High School Diploma -
Spanish Springs High School
Sparks, NV 2004.06 - 2006.08
Skills
- Data Entry Software
- Treatment Plans
- Reminder Calls
- Patient Interviews
- HIPAA Requirements
- Insurance Authorizations
- Outpatient Procedures
- Medical Records Verification
- Answer Telephones
- Patient Database Maintenance
- Office Coordination
- Teamwork and Collaboration
Timeline
Ophthalmology Surgical Coordinator
Sierra Eye Associates
06.2019 - 05.2023
Opthalmology Patient Scheduling
Sierra Eye Associates
06.2019 - 05.2023
Lead Machine Operator
HC Companies
11.2018 - 08.2020
Cocktail Server
Club Cal Neva
04.2014 - 12.2016
Property Management Administrator
Laub & Laub
07.2009 - 03.2014
High School Diploma -
Spanish Springs High School
2004.06 - 2006.08