Chelsea Fedele
Massapequa
Summary
Hardworking professional with strong organizational, technical, and analytical skills. Proven ability to enhance office operations by effectively managing patient and staff needs. Experienced in data entry with a focus on detail and accuracy, contributing to improved office productivity. Resourceful and dedicated, recognized for optimizing workflows and increasing efficiency.
Overview
7
7
years of professional experience
Work History
Ophthalmology Surgical Coordinator
Modern Eyes Ophthalmology
05.2022 - Current
- Scheduled pre-operative appointments with patients, obtained consent forms, and collected necessary insurance information.
- Communicated with patients with compassion, while keeping medical information private.
- Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.
- Reviewed documents for completeness and accuracy before entry.
- Collaborated with team members to develop efficient workflows for daily operations.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Provided assistance to patients in completing insurance paperwork for reimbursement of services.
Beauty Advisor
Ulta
03.2020 - 02.2023
- Operated the cash register, collected payments, and provided accurate change.
- Trained new team members in cash register operation, stock procedures, and customer service.
- Built and deepened productive and positive customer relationships with high-quality service, and a focus on gaining loyalty.
- Fostered a clean and sanitary work environment to protect customers and staff from infection.
- Capitalized on upselling opportunities for additional products and services to increase sales numbers.
- Stayed up to date on current and emerging trends to increase professional value and meet diverse client needs.
- Backed up the reception desk by answering phones, scheduling appointments, and processing payments.
Assistant Stylist
Self Image Salon
09.2018 - 06.2021
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Cultivated strong, value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Recommended treatment and styling products to customers to meet current needs, or resolve specific concerns.
- Selected hair colors, products, and services are based on customer preference and an individually designed hair care plan.
- Set up the workstation and treatment room with products, equipment, and supplies to facilitate services.
- Mentored new staff to enhance salon development, and increase productivity.
Education
High School Diploma -
Massapequa High School
Massapequa, NY06.2019
Certification of Completion - Cosmetology
Gerald R. Claps
Levittown, NY06.2019
Skills
- Patient relations
- Data entry and document review
- Customer service
- Adaptable and flexible
- Strong communication and interpersonal skills
- Organized and attentive to detail
- Time management
Volunteer Work
Ulta
October 2023 to Current
Volunteer at Bideawee Animal Shelter - Wantagh, NY
Animal Shelter Volunteer
- Compassionate Animal Shelter Volunteer with a broad range of skills working with rescue animals
- Day to day animal care and handling
- Kennel maintenance
- Assessed pet behavior to determine adoptability
References
References available upon request.
Education and Training
other,other
Timeline
Ophthalmology Surgical Coordinator
Modern Eyes Ophthalmology
05.2022 - Current
Beauty Advisor
Ulta
03.2020 - 02.2023
Assistant Stylist
Self Image Salon
09.2018 - 06.2021
Certification of Completion - Cosmetology
Gerald R. Claps
High School Diploma -
Massapequa High School