Summary
Overview
Work History
Education
Skills
Timeline
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Jamie Deady

Chicago,Illinois

Summary

Technical Account Manager with hands-on experience in software development and web technologies to support enterprise accounts. Develops and promotes value realization that translates into renewal and upsell opportunities and loyal clients. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.

Overview

4
4
years of professional experience

Work History

Technical Account Manager

Qualtrics
06.2022 - Current
  • Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
  • Delivered technical presentations matching audience level of expertise to explain products and services to customers.
  • Integrate new product features into existing programs
  • Developed and executed solutions to customer needs and drivers through hands-on engagement.

Teacher

Fulton County Schools
08.2019 - 05.2022
  • Participated in training courses and professional development opportunities to improve teaching skills
  • Established clear objectives for all lessons, units and projects
  • Incorporated multiple types of teaching strategies into classroom.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.

Education

Master of Science - Instructional Design Candidate

University of West Georgia
Carrollton, GA
05.2024

Bachelor of Science - Education

Kennesaw State University
Kennesaw, GA
05.2019

Skills

  • Operational Efficiency
  • Stakeholder Relationship Management
  • Customer Needs Assessments
  • Customer Experience
  • Technical Guidance
  • Issue Resolution
  • Data Management
  • Customer Engagement Strategies
  • Account Management
  • Satisfaction Surveys
  • Best Practices and Methodologies
  • Instructional Techniques

Timeline

Technical Account Manager

Qualtrics
06.2022 - Current

Teacher

Fulton County Schools
08.2019 - 05.2022

Master of Science - Instructional Design Candidate

University of West Georgia

Bachelor of Science - Education

Kennesaw State University

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Jamie Deady