Jamie Dean
Canyon Lake,CA
Summary
US Navy Veteran with extensive experience in customer service and cash handling. Reliable and honest professional dedicated to meeting goals by processing high volumes of error-free transactions while delivering world class customer service with the utmost integrity
Overview
9
9
years of professional experience
Work History
Manager
Starbucks
Temecula/Riverside
01.2017 - 01.2023
- Brought the Starbucks experience to life by managing store operations, driving financial success and developing a dynamic team who delivered world class customer service.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Conducted regular audits of cash handling procedures.
- Handled cash transactions with accuracy and integrity, ensuring proper cash handling procedures were followed.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Enrollment Coordinator/Accounts Receivable Clerk
Rancho Community Church and School
Temecula, CA
07.2014 - 01.2017
- First point of contact for new families, welcoming them to school,setting up tuition accounts offering various payment options and provided resolutions moving forward on their accounts throughout the school year.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Enhanced cash flow by efficiently managing accounts receivable and ensuring prompt payment from school families.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments from weekly offerings and school tuition and preparing bank deposit.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
Education
Richwoods High School
PeoriaSkills
- Customer Relations
- Time Management
- Complex Problem-Solving
- Team Building and Leadership
- Payment posting
- Bank Deposits
- Multitasking and Organization
- Customer Service Management
- Friendly and Positive
- Outstanding communication skills
Timeline
Manager
Starbucks
01.2017 - 01.2023
Enrollment Coordinator/Accounts Receivable Clerk
Rancho Community Church and School
07.2014 - 01.2017
Richwoods High School