Jamie Hillyard
Akron,OH
Summary
Seasoned Customer Associate with over 25 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
11
11
years of professional experience
Work History
Patient Service Resolution Speciatist
US Acute Care Solutions
Canton, OH
10.2018 - 03.2024
- Maintained compliance with industry regulations by staying updated on changes to medical billing codes and requirements.
- Improved patient satisfaction levels with clear explanations of their financial responsibilities and available payment options.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Adhered to established standards to safeguard patients' health information.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Collaborated with customers to resolve disputes.
- Streamlined communication for clients through effective use of chat tools and resources.
- Maintained high-quality standards, ensuring accuracy and professionalism in all written communications.
- Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
- Reduced wait times by quickly and effectively handling customer concerns, leading to higher satisfaction rates.
- Participated in ongoing professional development opportunities to continuously enhance knowledge and skills as a Chat Agent.
General Manager
Sammies Bar And Grill
Tallmadge, OH
08.2013 - 06.2018
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Launched new menu items to keep the offerings fresh and appealing, resulting in increased sales.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Negotiated with vendors to secure the best pricing on quality ingredients and supplies while maintaining cost control measures.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
- Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed unique events and special promotions to drive sales.
Education
High School Diploma -
Tallmadge High School
Tallmadge, OH06.1997
Skills
- Professionalism
- Teamwork and Collaboration
- Negotiation Management
- Reliability
- Active Listening
- Excellent Communication
- Organizational Skills
- Time Management
- Adaptability and Flexibility
- Decision-Making
- Multitasking
- Effective Communication
Timeline
Patient Service Resolution Speciatist
US Acute Care Solutions
10.2018 - 03.2024
General Manager
Sammies Bar And Grill
08.2013 - 06.2018
High School Diploma -
Tallmadge High School