Jamie Duong
Pleasant Hill,CA
Summary
As a barista, I provided friendly customer service that contributed to a welcoming atmosphere and positive customer experiences. I learned various coffee preparation techniques and improved my skills in brewing and serving beverages. I consistently met daily sales targets and helped maintain an efficient workflow, especially during busy periods. I assisted with inventory management and contributed to maintaining cleanliness and safety standards in the café. Additionally, I supported team members and participated in promoting customer loyalty programs, helping to foster a loyal customer base.
Overview
1
1
year of professional experience
Work History
Cashier/ Barista
Tisane Boba
01.2024 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
College Park High School
201 Viking Dr, Pleasent Hill2026
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Order Taking
- Cash Management
- Issue Resolution
- Complex Problem-Solving
- Inventory Management
- Inventory Control
- Order Packaging
- Online orders preparation
- Problem-Solving
- Honest and Dependable
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Relationship Building
- Team Leadership
- Work Task Prioritization
Languages
Vietnamese
Professional Working
Timeline
Cashier/ Barista
Tisane Boba
01.2024 - 08.2024
College Park High School
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