Lisa Marie Salgado
Maywood,IL
Summary
Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in customer service.
Overview
3
3
years of professional experience
Work History
Cashier/ Barista
BEATRIX MARKET
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
CREW MEMBER
DUNKIN DONUTS
07.2023 - 12.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
CASHIER
FARMERS BEST MARKET
10.2021 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
PASSENGER SERVICE ASSISTANT
O'HARE PROSPECT
05.2021 - 08.2021
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
- Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
- Demonstrated strong problem-solving abilities during flight delays or cancellations, working closely with airline personnel to accommodate affected passengers promptly.
- Improved boarding efficiency by guiding passengers through airport processes and providing clear instructions.
- Trained new employees on company procedures and best practices, contributing to an overall improvement in team performance standards.
- Maintained professionalism under pressure in high-stress situations such as medical emergencies or disruptive passengers, assisting in resolving issues efficiently.
Education
Associate Of Arts And Sciences - Political Science
Triton College
River Grove, ILHigh School Diploma -
Marine Leadership Academy
1920 N Hamlin Ave 06.2022
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Written and verbal communication
- Product restocking
- Issue Resolution
- POS system operations
- Staff Training
Languages
Spanish
Native or Bilingual
Timeline
Cashier/ Barista
BEATRIX MARKET
03.2024 - Current
CREW MEMBER
DUNKIN DONUTS
07.2023 - 12.2023
CASHIER
FARMERS BEST MARKET
10.2021 - 05.2022
PASSENGER SERVICE ASSISTANT
O'HARE PROSPECT
05.2021 - 08.2021
Associate Of Arts And Sciences - Political Science
Triton College
High School Diploma -
Marine Leadership Academy
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