Jamie Eberwein
Dearborn
Summary
Results-driven professional with a strong background in logistics and customer relations, including experience at Daimler Chrysler. Adept at managing multiple tasks in fast-paced environments while ensuring service excellence and fostering collaborative team dynamics. Proven problem-solver with exceptional communication and project management skills, consistently achieving project goals and enhancing client satisfaction. Committed to continuous improvement and process optimization to support team objectives and drive results.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Stay at Home Mom
Eberwein Household
11.2005 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Logistics Analyst
SY Systems Technologies
11.2004 - 11.2005
- Participate in program Meetings
- Maintain open communication with Automotive supply base
- Premium Freight tracking
- Monitor obsolescence
- perform and document expedited shipments to customers Analyze release requirements for pre-production, production
- Track shipments to and from Customers
- coordinate in-plant dates for engineering changes with Vendors
- Act as single point of contact for Logistics questions/issues with Vendors
- Coordinated resolution of issues with warehouses, sales brokers and carriers.
Customer Service Liaison
Arvin Meritor
06.2004 - 10.2004
- Responsible for managing all aspects of customer support, product delivery, and production control for launch of 2005 Jeep Grand Cherokee and 2005 Dodge Ram programs.
- work closely with Engineering, Operations, project management and sales teams to coordinate customer requirements, engineering changes and obsolescence claims.
- Monitor daily DaimlerChrysler EDI transmissions for part release and management.
- Manage all required DCX delivery applications through Covisint for container management, capacity database and shortage tickets
- Track all costs associated with part delivery to DiamlerChrysler
- Verification of shipping documentation and all aspects of logistics management for JIT product delivery to assembly plants.
Business Innovation Team Member
Daimler Chrysler
11.2003 - 06.2004
- Contract through Resource Technologies, Project management
- Support a technology team in creating a web based system for Request for Quote
- Workflow development
- Research and writing of standardized RFQ modules
- Design templates, marketing material and presentation slides for the automated response for RFQ builder
- Work closely with national sales team to develop requirements for RFQ builder
Salesperson
Milford Fabricating
07.2001 - 11.2003
- Direct sales to Key Corporate accounts for OEM and Teir 1 suppliers in the automotive industry
- manage and floolow quoting process
- assist with cost estimating functions
- work closely with Project managers in processing jobs throughout the life of a program
- Attend customer meeting to report program vuild information and quote details
Customer Relations Development Specialist
Autoweb Communications
09.1998 - 07.2001
- Supplier Liaison, development and implementation of customer relations program, POC for supplier and OEM accounts
- Oversee account management and Manage account database,
- provide technical support for all accounts
- Attend and coordinate supplier meetings and events for project rollouts
- Coordinate marketing research and analysis through newsletters and surveys.
- Obtained, organized and developed training procedure manuals, guides and course materials.
- Identified training needs and developed content while evaluating existing programs.
Education
Bachelor of Science - Family And Consumer Science
Western Michigan University
Kalamazoo, MI12-1996
Skills
- Supportive interpersonal skills
- Team-oriented collaboration
- Service excellence
- Problem-solving
Certification
- The Carlton Masi Sales Training University - September 2001 - advanced sales training
- Personnel Management for the Newly Appointed Human Resource Specialist - May 2000 - Michigan State University, School of Labor and Industrial Relations - Personnel management and the law, Recruiting and interview techniques, Employee Relations, Employee Orientation, training and development, wage and salary administration, Employee performance planning and appraisal, personnel record keeping
Timeline
Stay at Home Mom
Eberwein Household
11.2005 - Current
Logistics Analyst
SY Systems Technologies
11.2004 - 11.2005
Customer Service Liaison
Arvin Meritor
06.2004 - 10.2004
Business Innovation Team Member
Daimler Chrysler
11.2003 - 06.2004
Salesperson
Milford Fabricating
07.2001 - 11.2003
Customer Relations Development Specialist
Autoweb Communications
09.1998 - 07.2001
Bachelor of Science - Family And Consumer Science
Western Michigan University
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