Jamie Eddy

Managed a caseload of approximately 57 cases. Conducted quarterly contacts with clients receiving companion services. Conducted annual reassessments of current companion cases and completed new assessments for clients entering the companion program. As senior worker I backed up the supervisor. Took part in monthly meetings with contracted agencies that provided companion services. Acted as mediator between clients and agencies when concerns about the quality of companion services arose.

• Performed routine data entry or document management.
• Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
• Responded to requests for information from public, other municipalities or state and federal legislative offices.
• Prepared reports detailing findings of inspections and investigations.
• Maintained up-to-date inspection and audit records for improved reporting and analysis.
• Maintained up-to-date knowledge of regulatory changes to ensure inspections were conducted in line with current laws.
• Investigated customer complaints to take necessary corrective actions.

• Maintained case records and legal documentation.
• Attended court proceedings, submitted documents and offered testimony.
• Visited homes, inspected surroundings and interviewed family members.
• Responded to claims of abuse, neglect or safety concerns.
• Developed plans to strengthen family units.
• Documented data and completed accurate updates to case records.
• Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
• Maintained detailed case histories, metrics and reports to meet strict standards.

• Updated client documentation for accurate, compliant and current records.
• Supported clients and families with empathy and compassion during difficult times.
• Advocated for clients to assure respected rights and wishes.
• Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
• Maintained regular contact with clients by calling and visiting clients' homes.
• Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
• Conducted home visits to assess living environment and facilitate access to necessary resources.
• Documented client progress and activities in accordance with agency policies and procedures.
• Collaborated with other professionals to plan and coordinate care for clients.
• Assisted clients in developing and setting realistic goals to promote positive change.
• Participated in interdisciplinary team meetings to coordinate care for clients.
• Assisted clients in identifying community resources and connecting with appropriate services.
• Conducted home visits to assess clients' home environment and provide support.
• Developed and implemented individualized treatment plans for clients.