Jamie Fontana

• Provides ongoing direction and leadership for program operations to optimize quality and financial outcomes for Healogics, Natchitoches Regional Medical Center, and Wound Care Physician Joint Venture consisting of 10 physician partners.
• Responsible for and ensures compliance with all regulations, laws, policies, and procedures applicable to Outpatient Wound Care Center
• Responsible for financial management of the Wound Center using data analytics for strategic business development, continuous process improvement, and Revenue cycle management.
• Responsible for leading and developing people and processes to deliver the highest quality of care to patients.
• National President’s Circle Award for Clinical and Operational Excellence (Top 3% of Wound Centers out of 620 nationwide) 2016, 2017, 2019, 2020, 2021
• Center of Excellence 2016, 2017, 2018, 2019, 2020, 2021
• 2018 Hospital Leader of the Year
• Healogics Culture Champion
• Along with being the Program Director and Culture Champion for Healogics; I have also served on multiple Hospital Quality Impact Steering Committees, Hospital Strategic Planning Committee, and Malcolm Baldridge Internal Examiner Teams.

Responsible for the management and the strategic growth of the Wound Care Center. Complete oversight of the Wound Care Center, to include the following functions: day-to-day center operations, staff management, financial management, quality/performance improvement, and community education. Maintaining collaborative and consultative client relationships within and outside the hospital organization and for creating effective working relationship.

• Built and strengthened long-lasting client relationships
• Oversaw new business development and customer servicing.
• Liaised between account holders and various departments.
• Introduced new processes to improve account and market tracking for better data analysis.

• Developed and managed complex sales programs and project structures, schedules, budgets and resource plans after company restructure and buy out.
• Built relationships through exceptional client service delivery and maintained productive networks to support business development.
• Led white-boarding sessions and worked independently to map requirements to valid use cases that highlighted product capabilities.
• Proposed technical solutions and developed prototypes that addressed customer requirements and generated sales.
• Investigated competitor technical specifications, product data and industry standards and continually developed knowledge of product offerings.

• Managed daily operations while going back to school.
• Maintained computer and physical filing systems.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

• Promoted Konica digital products to target healthcare related business, focusing on digital technology and integrating
• Developed several major accounts by building close client relationships
• Prepared and delivered in-service presentations to end users and decision makers
• Increased market share through aggressive cold-calling and follow-up
• Numerous sales awards