Jamie Ford
P.O. Box 423 Lac Du Flambeau ,WI
Summary
Dedicated professional with strong organizational skills and a commitment to clear, effective communication. Proven experience managing confidential records, supporting diverse teams, and improving operational efficiency through effective coordination and collaboration. Experienced in program budgeting and grant management, with a strong ability to ensure adherence to guidelines while delivering exceptional service and administrative support.
Experienced in researching tribal, state, and federal regulations when applicable to support compliance efforts and ensure programs operate within established requirements.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Executive Assistant
Lac du Flambeau Chippewa Housing Autority
Lac du Flambeau, Wisconsin
04.2024 - Current
- Support daily executive operations by managing administrative processes, preparing executive reports, presentations, correspondence, and board meeting materials.
- Coordinated communication between executives, board members, stakeholders, and internal teams to ensure timely information flow and project updates.
- Managed confidential executive records, maintained organized filing systems, performed accurate data entry, and generated reports using Microsoft Office Suite, including Excel.
- Welcomed clients, visitors, and business partners, providing a professional first point of contact and exceptional customer service.
- Coordinated board meeting logistics, including agenda preparation, document organization, material distribution, and meeting support.
- Assumed additional responsibilities as an Affordable Housing Admissions Specialist, coordinating applicant intake, reviewing eligibility documentation, maintaining confidential resident files, and supporting timely housing placements.
- Created and implemented standardized forms and documentation to meet affordable housing policy requirements, improving compliance, consistency, and workflow efficiency.
- Prepared court documentation and attended tenant-related legal proceedings in support of property management while ensuring compliance with applicable tribal, state, and federal laws, regulations, and affordable housing requirements.
- Collaborated with property management and program staff to ensure accurate application processing, regulatory compliance, and efficient housing placements in accordance with applicable policies and program guidelines.
- Assisted in training new Occupancy Specialists on recertification procedures, documentation requirements, compliance standards, and organizational policies to promote consistent and compliant operations.
Bartender (Seasonal/Call-In)
Lake of the Torches Casino
Lac Du Flambeau, WI
10.2019 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Resolved customer complaints in a professional manner.
Center Based Student Support Aide
Zaasijiwan Head Start
Lac Du Flambeau, WI
10.2023 - 11.2023
- Supported special education students in the general education setting by providing accomodations or modifications.
- Assisted teachers with classroom activities and instruction.
- Organized materials for the teacher's use in the classroom.
- Created positive relationships with students through active listening and positive reinforcement of behavior expectations.
- Monitored student safety while on school grounds.
- Supervised recess periods ensuring all students were engaged in safe activities.
Tribal Operations/Enrollment-Enrollment Specialist
Lac Du Flambeau Band Of Lake Superior Chippewa Indians
Lac Du Flambeau, WI
07.2019 - 05.2023
- Maintain all Tribal enrollment files.
- Process Tribal enrollment applications & researching family documents by contacting other Tribes & The Bureau of Indian Affairs.
- Coordinate with the Enrollment Committee regarding Tribal Member Enrollment with the Tribe.
- Generate specific Tribal Member lists as requested & keep record of such.
- Attend Tribal Council meetings to present enrollment applications.
- Inform applicants, applicable Tribal Programs and the Bureau of Indians Affairs of enrolled, disenrolled or relinquished individuals.
Tribal Operations/Enrollment - Supervisor
Lac Du Flambeau Band Of Lake Superior Chippewa Indians
Lac Du Flambeau, WI
10.2017 - 07.2019
- This is the 2nd time that I had held this position. For experience details please see section dated October 2013 to September 2016.
Tribal Operations/Enrollment - Recording Secretary
Lac Du Flambeau Band Of Lake Superior Chippewa Indians
Lac Du Flambeau, WI
09.2016 - 10.2017
- Assisted the Tribal Secretary by creating agendas and automatic notifications for upcoming Tribal Council meetings.
- Created minute templates according to agendas.
- Attended Tribal Council meetings to take meticulous minutes, digitally record and transcribe.
- Prepared resolutions, and excerpts to be executed, recorded, archived and distributed.
- Tracked approved minutes of the Tribal Secretary.
- Index creation and maintenance.
Tribal Operations/Enrollment - Supervisor
Lac Du Flambeau Band Of Lake Superior Chippewa Indians
Lac Du Flambeau, WI
10.2013 - 09.2016
- Attended Tribal Council meetings as the Recording Secretary.
- Established and enforced clear goals to keep all employees on same level and working collaboratively.
- Realigned workflow's with changing business demands by evaluating processes and employee strengths.
- Identified and corrected performance and personnel issues negatively impacting team and business operations.
- Established solid working relationships with peers, program managers and support staff through effective communication.
- Fiscal year budget creation and oversight.
- Annual grant oversight, create and submit annual narratives to funding source.
- Spearhead transformation of reception and records areas, increasing production.
- Created and updated job descriptions as needed.
- Arranged trainings as needed.
Tribal Secretary
Lac Du Flambeau Band Of Lake Superior Chippewa Indians
Lac Du Flambeau, WI
10.2013 - 10.2015
- During this time, also took on the responsibility as the Chippewa Housing Authority Board of Commissioners Secretary and Lake of The Torches Casino Economic Development Corporation & Federal Development Corporation Secretary.
- Attended Tribal Council meetings and took meticulous notes/minutes to disseminate to all Tribal Council Members.
- Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Developed and implemented efficient filing systems for physical and electronic records.
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
- Supported office operations, managed client correspondence, ensured record tracking and handled internal communications.
- Created professional business documents, such as resolutions and excerpts of motions.
Tribal Operations/Enrollment - Coordinator
Lac Du Flambeau Band Of Lake Superior Chippewa Indians
Lac Du Flambeau, WI
10.2011 - 10.2013
- Prioritized duties to meet deadlines and maintain quality standards in support of the Lac du Flambeau Tribal Council.
- Assisted in compiling documents required for Tribal Council meeting agendas and disseminate packets to the Tribal Council.
- Organize and track all minutes of the various Committees, Commissions, and Boards of the Lac du Flambeau Tribe.
- Arranged travel accommodations for Tribal Council Members traveling on business; submit travel advance requests and clear-outs.
Education
HSED - General
Nicolet Area Technical College
Rhinelander, WI07-2001
Technical Diploma - Native American Tribal Management
Nicolet Area Technical College
Rhinelander, WI05-2018
Skills
- Maintains strict confidentiality
- Meticulous recordkeeping
- Effective communicator
- Simultaneous task management
- Strong client & community service skills
- Preparation & monitoring Program budget
- Experience in Tribal Accounting procedures
- Experience in Program & Federal reporting
- Thrives under pressure
- Complex problem-solver
- Project management
- Data base management
- Building strong relationships
- Research
Affiliations
- LDF Tribe Alcohol, Tobacco, Fireworks Committee – President & Secretary (Current Regular Member)
LDF Tribe Constitution Committee - Regular Member
LDF Tribe Election Board (Enrollment/Tribal Government Operations) – Regular Member, President & Secretary
LDF Tribe Enrollment Committee (Enrollment/Tribal Government Operations) - Regular Member (Current Secretary)
LDF Tribe Foster Care Licensing Committee (Family Services) - Current Regular Member
LDF Tribe Land Use Board (Land Management) – Regular Member & Secretary
LDF Tribe Policy Review Committee (Human Resource) – Regular Member & Secretary
LDF Tribe Youth Funds Committee – Regular Member, President & Secretary (Current President)
Zaasijiwan Head Start Policy Council – Regular Member & Secretary
Certification
Association of Records Managers & Administrators "ARMA" - Essentials of Records & Information Management
Falmouth Institute - Role of the Recording Secretary
Falmouth Institute - Records Retention and Destruction
- oooo - Certified Tribal Housing Professional
Timeline
Executive Assistant
Lac du Flambeau Chippewa Housing Autority
04.2024 - Current
Center Based Student Support Aide
Zaasijiwan Head Start
10.2023 - 11.2023
Bartender (Seasonal/Call-In)
Lake of the Torches Casino
10.2019 - Current
Tribal Operations/Enrollment-Enrollment Specialist
Lac Du Flambeau Band Of Lake Superior Chippewa Indians
07.2019 - 05.2023
Tribal Operations/Enrollment - Supervisor
Lac Du Flambeau Band Of Lake Superior Chippewa Indians
10.2017 - 07.2019
Tribal Operations/Enrollment - Recording Secretary
Lac Du Flambeau Band Of Lake Superior Chippewa Indians
09.2016 - 10.2017
Tribal Operations/Enrollment - Supervisor
Lac Du Flambeau Band Of Lake Superior Chippewa Indians
10.2013 - 09.2016
Tribal Secretary
Lac Du Flambeau Band Of Lake Superior Chippewa Indians
10.2013 - 10.2015
Tribal Operations/Enrollment - Coordinator
Lac Du Flambeau Band Of Lake Superior Chippewa Indians
10.2011 - 10.2013
HSED - General
Nicolet Area Technical College
Technical Diploma - Native American Tribal Management
Nicolet Area Technical College