Jamie Frederick
Boise,ID
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Eager to contribute to a dynamic team that fosters lifelong learning opportunities.
Overview
3
3
years of professional experience
Work History
Technical Records Specialist II
Boise State University
Boise, ID
10.2023 - Current
- Providing technical support for programs and organizational activities within our department
- Providing registration, customer service, and problem solving support
- Thorough knowledge and understanding of policies/procedures and the skills required to communicate these to internal and external customers
- Analyzing information and researching a variety of sources to identify and resolve problems or issues
- Resident expert in the implementation and maintenance of technical program guidelines
Customer Service Representative
Just Eat Local
Boise, ID
03.2023 - 10.2023
- Mentored new employees on procedures and policies to maximize team performance
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Executive Recruiter
Quest Groups Powered by Talentpair
Boise, ID
02.2022 - 03.2023
- Full cycle Product & Marketing, Business Development Recruiter
- Helped scale revenue generating teams for high growth start-ups across the United States
- Strong written and verbal communication skills both in person and over the phone
- Provided support and guidance to candidates and clients on a variety of different software applications
- Identified ways to streamline procedures related to the hiring process
- Evaluated candidate applications, and client agreements
Teacher's Assistant
Boise State University
Boise, ID
08.2021 - 12.2021
- Proofread and edited lesson plan materials to ensure curriculum was being implemented effectively
- Provided feedback on completed assignments or tests related to specific subject matter.
- Helped students master learning concepts through one-on-one and small group tutoring
- Managed and oversaw Boise State's Leadership social media pages
Education
Bachelor of Arts - Educational Studies
Boise State University
Boise, ID12.2021
Certificate - Leadership & Human Relations
Boise State University
Boise, ID12.2021
Skills
- Problem Solving and Decision Making
- Time Management and Organization
- Process Improvement
- Proficient Written and Verbal Communication
- Technical Support
- Microsoft Office
- Google Workspace Applications
- Gathering and Compiling Data
- University Procedures and Policies
- Coordinating Workloads for Multiple Projects
- Clerical Support
Timeline
Technical Records Specialist II
Boise State University
10.2023 - Current
Customer Service Representative
Just Eat Local
03.2023 - 10.2023
Executive Recruiter
Quest Groups Powered by Talentpair
02.2022 - 03.2023
Teacher's Assistant
Boise State University
08.2021 - 12.2021
Bachelor of Arts - Educational Studies
Boise State University
Certificate - Leadership & Human Relations
Boise State University