Jamie Fritz
Highlands Ranch,CO
Summary
Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, sales complexities, and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Applied Control
01.2021 - Current
- Cultivates and strengthens our top distribution customer relationships to drive our Final Control business unit's revenue growth
- Demonstrates exceptional consultative selling skills ranging from initial rapport to needs assessment to solution delivery
- Negotiates pricing, terms of sale and service agreements to close transactions within our fast paced business unit
- Investigates sales and service issues on a daily basis to provide successful resolutions
- Works daily with outside sales and accounts to optimize customer service
- Responds to customer inquires quickly and professionally to maintain customer satisfaction
- Forecasts product inventory to ensure customer's demand is met
- Manages/Purchases inventory for multiple product lines
- Responsible for quoting multiple distribution lines for process controls including but not limited to regulators, instrumentation, and valves.
Order Specialist
Applied Control
01.2018 - 01.2021
- Boosted customer satisfaction, addressing and resolving any issues or concerns regarding orders promptly and professionally.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Actively participated in team meetings and training sessions, providing valuable input on ways to improve operational processes and enhance overall team performance.
- Increased on-time delivery rates through careful coordination of logistics operations and effective communication with transportation providers.
- Reduced order processing time with thorough attention to detail and efficient multitasking skills.
- Achieved company KPIs and objectives by consistently meeting or exceeding personal performance targets while maintaining a high level of customer satisfaction.
- Developed strong relationships with key accounts, leading to improved communication and customer satisfaction.
- Developed strong relationships with suppliers, negotiating favorable terms to ensure timely delivery of products.
- Developed expertise in various order management systems, quickly adapting to new software as needed to maintain optimal efficiency.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
Product Asset Manager & Corporate Supplier Manager
Arrow Electronics
12.2016 - 12.2017
- Chosen out of all PEMCO buyers in a reemerging parts distribution division to pilot a strategic role requiring the quoting, purchasing, and marketing responsibilities for a single but complex supplier
- Responsible for developing and leveraging relationships to negotiate competitive pricing and inventory availability in order to increase sales and gross profit dollars
- Purchased and managed customer orders with vendors through Arrow's MRP system's daily recommendations of change orders and performed analysis to identify which change orders were necessary to maintain a competitive inventory mix
- Determined inventory forecasts, supported product allocation, and reviewed supplier backlog to prevent delivery issues
- Also responsible for reconciling discrepancies with suppliers, warehouse, product accounting, and sales teams
- Followed up on daily quotes, made resale recommendations based on current market intelligence, and drove margin enhancement opportunities by tracking and analyzing customer purchasing patterns
- Executed all aspects of the Business Unit Plan to exceed Return on Inventory goals – Grew Amphenol Industrial Operations 5% revenue from 2016 to 2017.
Education
Bachelor of Science - Hospitality Management
Johnson & Wales University
Denver, CO05.2008
Associate of Arts - Business Management
Pellissippi State Community College
Knoxville, TN05.2004
Skills
- Extremely focused and reliable professional who excels in a fast-paced supply chain distribution industry I always have a positive outlook and bring a strong work ethic with a commitment to results I also work to overcome obstacles while maintaining transparency with involved parties I can maintain understanding of the technologies, tools, and best practices for the job Finally, I am continuously learning about internal and external product information, market trends, and competition
- Customer Support
- Oracle/Unity
- Excel/PowerPoint
- Asset/Product Management
- Strategic Reasoning
- Product Marketing
- Operations Management
- Strategic Planning
- Critical Thinking
- Time Management
- MS Office Suite
- Problem Solving
Timeline
Inside Sales Representative
Applied Control
01.2021 - Current
Order Specialist
Applied Control
01.2018 - 01.2021
Product Asset Manager & Corporate Supplier Manager
Arrow Electronics
12.2016 - 12.2017
Bachelor of Science - Hospitality Management
Johnson & Wales University
Associate of Arts - Business Management
Pellissippi State Community College
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