Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamie Fritz

Aurora,CO

Summary

Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to support team to meet and exceed goals.

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

8
8
years of professional experience

Work History

Customer Service Supervisor

Applied Control
01.2025 - Current
  • Promotes a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Coaches employees through day-to-day work and complex problems.
  • Improves customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhances team productivity through regular coaching, feedback, and performance evaluations.
  • Demonstrates exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that meet their needs as well as align with company policies.
  • Streamlines workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Manages escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Actively supports service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.

Senior Inside Sales Representative

Applied Control
04.2021 - 01.2025
  • Cultivated and strengthened our top distribution customer relationships to drive our Final Control business unit's revenue growth.
  • Demonstrated exceptional consultative selling skills, ranging from initial rapport to needs assessment, to solution delivery.
  • Negotiated pricing, terms of sale, and service agreements to close transactions within our fast-paced business unit.
  • Investigated sales and service issues on a daily basis to provide successful resolutions.
  • Worked daily with outside sales and account managers to optimize customer service.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Forecasted product inventory to ensure customers' demand is met.
  • Managed and purchased inventory for multiple product lines.
  • Responsible for quoting multiple distribution lines for process controls, including but not limited to regulators, instrumentation, and valves.

Customer Order Specialist

Applied Control
01.2018 - 04.2021
  • Processed customer orders accurately and in a timely manner.
  • Resolved customer inquiries promptly and professionally.
  • Followed-up with customers regarding order status updates.
  • Assisted customers with returns, refunds, cancellations.
  • Collaborated with warehouse staff to ensure accurate order fulfillment.
  • Utilized CRM software to manage all customer data and orders.
  • Created detailed purchase orders according to customer requirements.
  • Scheduled delivery dates based on lead times and customer needs.
  • Supervised customer orders and delivered regular status updates.
  • Developed positive relationships with various stakeholders, including company personnel, vendors, customers, and shipping organizations.
  • Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.

Education

Bachelor of Science - Hospitality Management

Johnson & Wales University
05.2008

Associate of Arts - Business Management

Pellissippi State Community College
05.2004

Skills

  • Exceptional Customer Experiences
  • Relationship Building
  • Attention to Detail
  • Communication & Collaboration
  • Strategic Planning
  • Project Coordination
  • Entrepreneurial Spirit
  • Relationship Building and Management
  • Account Management
  • Trusted Solutions Provider

Timeline

Customer Service Supervisor

Applied Control
01.2025 - Current

Senior Inside Sales Representative

Applied Control
04.2021 - 01.2025

Customer Order Specialist

Applied Control
01.2018 - 04.2021

Associate of Arts - Business Management

Pellissippi State Community College

Bachelor of Science - Hospitality Management

Johnson & Wales University

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