Jamie Fritz
Aurora,CO
Summary
Diligent Inside Sales Representative skilled in data analysis, sales complexities, and process optimization. Achieves sales targets by building long-term customer relationships. Proficient in job-related software and successful sales strategies.
Overview
10
10
years of professional experience
Work History
Senior Inside Sales Representative
Applied Control
Commerce City, CO
04.2021 - Current
- Cultivates and strengthens our top distribution customer relationships to drive our Final Control business unit's revenue growth.
- Demonstrates exceptional consultative selling skills, ranging from initial rapport to needs assessment, to solution delivery.
- Negotiates pricing, terms of sale, and service agreements to close transactions within our fast-paced business unit.
- Investigates sales and service issues on a daily basis to provide successful resolutions.
- Works daily with outside sales and account managers to optimize customer service.
- Responds to customer inquiries quickly and professionally to maintain customer satisfaction.
- Forecasts product inventory to ensure customers' demand is met.
- Manages and purchases inventory for multiple product lines.
- Responsible for quoting multiple distribution lines for process controls, including but not limited to regulators, instrumentation, and valves.
Customer Order Specialist
Applied Control
Englewood, CO
01.2018 - 04.2021
- Processed customer orders accurately and in a timely manner.
- Resolved customer inquiries promptly and professionally.
- Followed-up with customers regarding order status updates.
- Assisted customers with returns, refunds, cancellations.
- Collaborated with warehouse staff to ensure accurate order fulfillment.
- Utilized CRM software to manage all customer data and orders.
- Created detailed purchase orders according to customer requirements.
- Scheduled delivery dates based on lead times and customer needs.
- Supervised customer orders and delivered regular status updates.
- Developed positive relationships with various stakeholders, including company personnel, vendors, customers, and shipping organizations.
- Obtained information regarding shipping dates and product availability by reaching out to vendors by phone and email.
Product Asset Manager/Corporate Supplier Manager
Arrow Electronics
Centennial, CO
06.2014 - 12.2017
- Chosen out of all PEMCO buyers in a reemerging parts distribution division to pilot a strategic role requiring the quoting, purchasing, and marketing responsibilities for a single but complex supplier
- Responsible for developing and leveraging relationships to negotiate competitive pricing and inventory availability in order to increase sales and gross profit dollars
- Purchased and managed customer orders with vendors through Arrow's MRP system's daily recommendations of change orders and performed analysis to identify which change orders were necessary to maintain a competitive inventory mix
- Determined inventory forecasts, supported product allocation, and reviewed supplier backlog to pre-empt delivery issues
- Also responsible for reconciling discrepancies with suppliers, warehouse, product accounting, and sales teams
- Followed up on daily quotes, made resale recommendations based on current market intelligence, and drove margin enhancement opportunities by tracking and analyzing customer purchasing patterns
- Executed all aspects of the Business Unit Plan to exceed Return on Inventory goals - Grew Amphenol Industrial Operations 5% revenue from 2016 to 2017.
Education
Bachelor of Science - Hospitality Management
Johnson & Wales University
05.2008
Associate of Arts - Business Management
Pellissippi State Community College
05.2004
Skills
- Exceptional Customer Experiences
- Relationship Building
- Attention to Detail
- Communication & Collaboration
- Strategic Planning
- Project Coordination
- Entrepreneurial Spirit
- Relationship Building and Management
- Account Management
- Trusted Solutions Provider
Timeline
Senior Inside Sales Representative
Applied Control
04.2021 - Current
Customer Order Specialist
Applied Control
01.2018 - 04.2021
Product Asset Manager/Corporate Supplier Manager
Arrow Electronics
06.2014 - 12.2017
Bachelor of Science - Hospitality Management
Johnson & Wales University
Associate of Arts - Business Management
Pellissippi State Community College
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