Jamie Gagnon
Fall River
Summary
Proactive and meticulous Assistant Manager with over 10 years of experience in retail industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals.
Adept individual with more than 10 years working as Manager for Million dollar revenue-generating business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Chris Gasbarro's Fine Wine & Spirits
06.2021 - 02.2025
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored staff on inventory management and customer service best practices.
- Implemented process improvements that enhanced operational efficiency and reduced waste.
- Developed and maintained strong vendor relationships to optimize product selection and pricing.
- Trained and mentored staff on customer service best practices and sales techniques.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Assisted in inventory management, optimizing stock levels to reduce shrinkage.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Coordinated staff schedules to align with peak business hours, improving workforce efficiency.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Collaborated with upper management to develop operational goals and team performance metrics.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Delivery Driver
Fed Ex Ground
10.2018 - 07.2021
- Executed timely and efficient delivery routes, ensuring packages arrived on schedule.
- Maintained accurate logs of deliveries and vehicle maintenance for operational consistency.
- Followed safety protocols to minimize risks during transportation and handling of packages.
- Trained new drivers on best practices for route navigation and customer service standards.
- Monitored vehicle performance, addressing issues proactively to enhance reliability and efficiency.
- Implemented process improvements that reduced delays in package handling and delivery times.
- Collaborated with team members to streamline operations, enhancing overall productivity and service quality.
- Led initiatives to improve customer satisfaction through effective communication and problem resolution strategies.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Assistant Store Manager
Seven Eleven
09.2014 - 07.2018
- Assisted in daily operations, ensuring optimal store performance and customer satisfaction.
- Coordinated employee schedules, enhancing team productivity and coverage during peak hours.
- Trained new staff on operational procedures, fostering a knowledgeable and efficient workforce.
- Analyzed sales reports to identify trends, making recommendations for product placement adjustments.
- Led team meetings to communicate goals, share feedback, and promote a collaborative work environment.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Assisted in recruiting, hiring and training of team members.
Education
High School Diploma -
Durfee High School
Fall River, MA06-2004
Skills
- Store operations
- Staff training
- Customer service
- Inventory management
- Vendor relations
- Cash handling
- Team leadership
- Performance evaluation
- Complaint resolution
- Delivery logistics
- Safety protocols
- Decision-making
- Time management
- Customer relations
- Staff training and development
- Task delegation
- Staff management
- Workload management
- Employee scheduling
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
Timeline
Assistant Manager
Chris Gasbarro's Fine Wine & Spirits
06.2021 - 02.2025
Delivery Driver
Fed Ex Ground
10.2018 - 07.2021
Assistant Store Manager
Seven Eleven
09.2014 - 07.2018
High School Diploma -
Durfee High School