Quintoria Vinson
Montgomery ,AL
Summary
Dynamic manager with a proven track record at ABC Fine Wine & Spirits, excelling in team leadership and customer service. Skilled in conflict resolution and staff training, I enhanced operational efficiency and employee engagement, driving a significant increase in customer satisfaction. Adept at multitasking and fostering strong relationships, I thrive in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Manager
ABC Fine Wine & Spirits
07.2020 - 10.2025
- Assisted in daily operations by coordinating team activities and schedules.
- Supported project management tasks through effective communication with stakeholders.
- Developed and maintained documentation for operational processes and procedures.
- Contributed to team meetings, providing insights to improve workflow efficiency.
- Learned company tools and systems for inventory management and reporting.
- Engaged in training sessions to enhance knowledge of operational best practices.
- Adapted quickly to changing priorities, ensuring timely completion of assigned tasks.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Housekeeper
Wind Creek Casino
05.2015 - 07.2025
- Conducted thorough inspections of rooms to maintain high hygiene standards and compliance with policies.
- Managed daily cleaning schedules to ensure optimal cleanliness and guest satisfaction.
- Trained new staff on best practices for cleaning techniques and safety protocols.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Sales Associate
ABC Board
07.2020 - 03.2023
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Executed sales strategies to drive revenue growth in competitive market conditions.
- Trained and mentored new associates on product knowledge and sales techniques.
- Analyzed customer feedback to identify trends and improve service offerings.
- Developed strong relationships with clients, resulting in repeat business opportunities.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Performed cash, card, and check transactions to complete customer purchases.
Call Center Representative
Asta
Montgomery, AL
08.2006 - 04.2010
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries efficiently, ensuring accurate information delivery and satisfaction.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding company operations, policies and services.
- Implemented and developed customer service training processes.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Hairstylist
Miss Lady
Montgomery, AL
02.2003 - 11.2006
- Provided personalized hair consultations to determine client preferences and style suitability.
- Developed and implemented efficient appointment scheduling processes to enhance salon workflow and reduce wait times.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Education
GED -
Treholm
Montgomery Al01.2005
Skills
- Customer service
- Team leadership
- Verbal and written communication
- Shift scheduling
- Conflict resolution
- Sales management
- Workforce management
- Computer skills
- Effective communication
- Multitasking
- Problem-solving
- Good judgment
- Positive attitude
- Excellent communication
- Organizational skills
Additional skills
Able to adapt to different work tasks. Experienced in retail and sales with 6 plus years. Have manager experience for 5 plus years.
Timeline
Manager
ABC Fine Wine & Spirits
07.2020 - 10.2025
Sales Associate
ABC Board
07.2020 - 03.2023
Housekeeper
Wind Creek Casino
05.2015 - 07.2025
Call Center Representative
Asta
08.2006 - 04.2010
Hairstylist
Miss Lady
02.2003 - 11.2006
GED -
Treholm