Jamie Gandy
Cullman,AL
Summary
Dynamic manager with proven success at S.K. “The Fixer” Package Store, enhancing customer satisfaction through effective problem-solving and staff leadership. Skilled in inventory management and team development, consistently achieving operational excellence and fostering strong relationships with customers and suppliers. Committed to delivering high-quality service and driving business growth.
Overview
5
5
years of professional experience
Work History
Manager
S.K. “The Fixer” Package Store
12.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Outbound Customer Service Representative
Playground Solutions
08.2021 - 12.2023
- Participated actively in team meetings, contributing valuable insights into ways of enhancing customer service delivery.
- Delivered constructive suggestions to supervisor for improving outbound sales development processes.
- Executed outbound Type calls and converted Number% of calls into sales.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Educated customers on offerings and upsold products and services to increase revenue.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Scheduled introductions and meetings for sales and assigned leads to encourage timely follow-up.
- Contributed to team success by consistently meeting or exceeding monthly targets.
- Collaborated with team members to share best practices and improve overall performance.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
Direct Care Worker
Margret Jean Jones Centrr
11.2019 - 08.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Facilitated recreational activities for patients that promoted socialization, physical activity, and cognitive stimulation.
- Maintained detailed records of patient progress, ensuring accurate information was readily available for healthcare providers and family members.
- Demonstrated empathy and understanding while addressing the diverse cultural, social, emotional, or intellectual needs of each patient.
- Continuously updated personal knowledge within the direct care field through regular training sessions and workshops to ensure optimal care for each patient.
- Monitored and assisted residents through individual service plans.
- Administered medications accurately and promptly, adhering to medication schedules and physician instructions.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Collaborated closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
- Remained alert to problems or health issues of clients and competently responded.
- Ensured clean and comfortable living environments through diligent housekeeping duties catered towards individual preferences whenever possible.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Kept clients engaged in social networks and communities for personal health and growth.
- Documented vitals, behaviors, and medications in client medical records.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Education
Human Services - Mental Health/ Social Work
Wallace State Community College
Hanceville, AL05.2014
Standard -
Fairview High School
Cullman, AL05.1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Sales techniques
- Sales management
- Marketing
- Brand management
- Inventory management
Timeline
Manager
S.K. “The Fixer” Package Store
12.2023 - Current
Outbound Customer Service Representative
Playground Solutions
08.2021 - 12.2023
Direct Care Worker
Margret Jean Jones Centrr
11.2019 - 08.2021
Human Services - Mental Health/ Social Work
Wallace State Community College
Standard -
Fairview High School