JAMIE GIACOBBE
Old Bridge,NJ
Summary
Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Richmond University Medical Center
Staten Island, NY
11.2023 - Current
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained a safe environment for all involved parties by adhering to strict safety measures during emergency situations.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Increased team efficiency by collaborating with paramedics, firefighters, and other emergency personnel to provide seamless emergency care to patients.
Front Desk Receptionist
Aqua Tots
Old Bridge, NJ
03.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
Patient Transporter
Medex Transportation Services
Marlboro, NJ
01.2023 - 01.2024
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Reduced patient anxiety during transport by maintaining open communication and answering questions.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Enhanced patient comfort by providing compassionate care and timely transportation.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
Hostess/ Server/ Front End
Ferraro's Restaurant
Westfield, NJ
09.2021 - 12.2022
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Replenished food items and other supplies, which included paper products and canned goods to keep the pantry well-stocked during busy periods
- Collaborated with the kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
Hostess/Server
Viasposito
Old Bridge, NJ
02.2021 - 09.2021
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Replenished food items and other supplies, which included paper products and canned goods to keep the pantry well-stocked during busy periods
- Collaborated with the kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
Hostess/Server
MJ's Sports Bar & Grill
Spotswood, NJ
07.2019 - 03.2021
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Replenished food items and other supplies, which included paper products and canned goods to keep the pantry well-stocked during busy periods
- Collaborated with the kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
Cashier
Bagel Boy
Old Bridge, NJ
05.2018 - 06.2019
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Answered questions about store policies and concerns to support positive customer experiences
Cashier
ShopRite
Old Bridge, NJ
07.2017 - 06.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Answered questions about store policies and concerns to support positive customer experiences
Education
EMT Certification - Emergency Medicine
TIMER
Staten Island, NY01-2022
Kean University
Union, NJ12.2021
High School Diploma -
Old Bridge High School
Matawan, NJ06.2020
Skills
- Sales expertise
- Order Delivery Practices
- Order Accuracy
- Point of Sale Knowledge
- Stocking and Replenishing
- Basic life support
- CPR and first aid
- Critical decision-making skills
- Vital signs monitoring
- Pre-hospital care
- Patient assessments
- Patient transport
- Patient stabilization
Additional Information
-Attended Special Olympics all four years of high school, along with many other volunteer events SONJ held
-Volunteered at Raritan Bay Medical Center filing paperwork, helped with patient bedside care, discharged patients, etc.
Certification
CPR
Timeline
Front Desk Receptionist
Aqua Tots
03.2024 - Current
Emergency Medical Technician
Richmond University Medical Center
11.2023 - Current
Patient Transporter
Medex Transportation Services
01.2023 - 01.2024
Hostess/ Server/ Front End
Ferraro's Restaurant
09.2021 - 12.2022
Hostess/Server
Viasposito
02.2021 - 09.2021
Hostess/Server
MJ's Sports Bar & Grill
07.2019 - 03.2021
Cashier
Bagel Boy
05.2018 - 06.2019
Cashier
ShopRite
07.2017 - 06.2018
High School Diploma -
Old Bridge High School
EMT Certification - Emergency Medicine
TIMER
Kean University