Jamie Godsave
Dansville,NY
Summary
Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic and dependable. Expertise in Data Input control and order processing.
Overview
11
11
years of professional experience
Work History
Financial Center Service Associate (FCSA)
Five Star Bank
01.2022 - Current
- Proficient in Excel and Jack Henry Programs (JH is a data base of customers and how transactions are processed
- ATM Custodian, balance everyday, count once a week, add money, problem shoot and fix when there are errors
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Maintained and managed customer files and databases.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Helped generate sales and identified leads.
Teller Associate
Community Bank NA
06.2018 - 04.2020
- ATM Custodian
- Educated customers on use of banking website and mobile apps.
- Maintained friendly and professional customer interactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
Administrative Assistant
Caltronix INC
04.2015 - 07.2018
- Calibration company for other companies, tools and electronics
- Main responsibilities included equipment input into the system, transportation of equipment to other shop, data input from calibrations, paper data filing
- Excellent typing skills
- Trained in calibration of certain tools
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
Server
Oliver Garden
03.2013 - 07.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Heavy lifting, long shifts
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Applied Science - Natural Resources Conservation
Finger Lakes Community College
Canandaigua, NY06.2007
High School Diploma -
Dansville High School
Dansville, NY06.2005
Skills
- Data Entry, Data Processing
- Stock Replenishment
- Customer Support
- Sales Experience
- Telephone Etiquette
- Point Of Sale Experience
- Product Knowledge
- Empathy and Compassion
- Computer Literacy
- Attention to Detail
- Organizational Skills
- Time Management
- Excellent Communication
- Multitasking Abilities
- Teamwork and Collaboration
- Computer Skills
- Technical Support
- Customer Relationship Management Software
Timeline
Financial Center Service Associate (FCSA)
Five Star Bank
01.2022 - Current
Teller Associate
Community Bank NA
06.2018 - 04.2020
Administrative Assistant
Caltronix INC
04.2015 - 07.2018
Server
Oliver Garden
03.2013 - 07.2015
Associate of Applied Science - Natural Resources Conservation
Finger Lakes Community College
High School Diploma -
Dansville High School
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