Jamie Godsave
Dansville,NY
Summary
Reliable Service Associate with great communication and interpersonal skills. Highly-motivated, energetic and dependable. Expertise in Data Input control and order processing.
Overview
11
11
years of professional experience
Work History
Financial Center Service Associate (FCSA)
Five Star Bank
Dansville, NY
01.2022 - Current
- Proficient in Excel and Jack Henry Programs (JH is a data base of customers and how transactions are processed
- ATM Custodian, balance everyday, count once a week, add money, problem shoot and fix when there are errors
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Boosted customer loyalty and improved implementation of solutions by personalizing interactions.
- Maintained and managed customer files and databases.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Helped generate sales and identified leads.
Teller Associate
Community Bank NA
Hornell, NY
06.2018 - 04.2020
- ATM Custodian
- Educated customers on use of banking website and mobile apps.
- Maintained friendly and professional customer interactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained accurate records of customer transactions in line with bank procedures.
Administrative Assistant
Caltronix INC
Rochester, NY
04.2015 - 07.2018
- Calibration company for other companies, tools and electronics
- Main responsibilities included equipment input into the system, transportation of equipment to other shop, data input from calibrations, paper data filing
- Excellent typing skills
- Trained in calibration of certain tools
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
Server
Oliver Garden
Rochester, NY
03.2013 - 07.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Heavy lifting, long shifts
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Associate of Applied Science - Natural Resources Conservation
Finger Lakes Community College
Canandaigua, NY06.2007
High School Diploma -
Dansville High School
Dansville, NY06.2005
Skills
- Data Entry, Data Processing
- Stock Replenishment
- Customer Support
- Sales Experience
- Telephone Etiquette
- Point Of Sale Experience
- Product Knowledge
- Empathy and Compassion
- Computer Literacy
- Attention to Detail
- Organizational Skills
- Time Management
- Excellent Communication
- Multitasking Abilities
- Teamwork and Collaboration
- Computer Skills
- Technical Support
- Customer Relationship Management Software
Timeline
Financial Center Service Associate (FCSA)
Five Star Bank
01.2022 - Current
Teller Associate
Community Bank NA
06.2018 - 04.2020
Administrative Assistant
Caltronix INC
04.2015 - 07.2018
Server
Oliver Garden
03.2013 - 07.2015
Associate of Applied Science - Natural Resources Conservation
Finger Lakes Community College
High School Diploma -
Dansville High School