JESSICA GIORDANO
WHARTON,NJ
Summary
Customer Service Specialist with over 9 years of experience in delivering exceptional service and resolving complex issues across the healthcare and automotive sectors. Demonstrates strong multi-tasking and problem-solving skills with a background in data analysis and accounting, fostering effective communication and quality assurance. Committed to enhancing team dynamics and achieving business objectives through collaborative efforts and innovative solutions.
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
9
9
years of professional experience
Work History
Call Center Customer Service Associate
Horizon Blue Cross Blue Shield of New Jersey
Hopewell, NJ
10.2023 - Current
- Delivered exceptional customer support, resolving inquiries efficiently and enhancing client satisfaction through attentive engagement.
- Streamlined communication channels, reducing response times and improving resolution rates, leading to measurable improvements in service quality.
- Maintained accurate records of customer interactions, ensuring compliance with company policies and facilitating effective follow-ups for ongoing support.
- Cultivated positive customer relationships through active listening, fostering trust and loyalty among clients.
- Ensured compliance with company policies by meticulously maintaining customer interaction records, enhancing follow-up efficiency.
- Resolved complex customer issues by implementing tailored solutions, significantly enhancing overall client satisfaction and reducing escalations.
Customer Service Representative
United Healthcare
Indianapolis, IN
12.2020 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with current health insurance policies.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained database by entering new and updated customer and account information.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Reviewed, corrected or deleted data, verifying customer and account information. Worked alongside cross-functional teams to streamline service processes, leading to noticeable improvements in response times and customer feedback.
Accounts Payable/Accounts Receivable Clerk
Trend Motors
Rockaway, NJ
12.2017 - 03.2020
- Used accounting software to enter and post accounts receivable documents.
- Calculated estimated weekly invoicing, prepared and posted payments and followed up on aged receivables.
- Posted customer payments by recording cash, checks and credit card transactions.
- Completed outbound collection calls and sent emails to encourage customer payment of overdue invoices.
- Received and recorded cash, checks and transfers.
- Matched orders with invoices and recorded required information.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Calculated and produced checks for utilities, taxes and other operational payments.
Accounting Assistant
BMW of Morristown
Morristown, NJ
06.2016 - 07.2019
- Delivered exceptional customer support, resolving inquiries efficiently and enhancing client satisfaction through attentive engagement.
- Streamlined communication channels, reducing response times and improving resolution rates, leading to measurable improvements in service quality.
- Maintained accurate records of customer interactions, ensuring compliance with company policies and facilitating effective follow-ups for ongoing support.
- Cultivated positive customer relationships through active listening, fostering trust and loyalty among clients.
- Ensured compliance with company policies by meticulously maintaining customer interaction records, enhancing follow-up efficiency.
- Resolved complex customer issues by implementing tailored solutions, significantly enhancing overall client satisfaction and reducing escalations.
Education
High School Diploma - undefined
Dover High School
Dover, NJ06.2001
Skills
- Customer Service (Experienced), Data Entry (Experienced), Problem Solving (Experienced), Communication (Experienced), Quality Assurance (Experienced), Accounting, Bookkeeping, Payment Processing (Experienced), Office Equipment, Multi-tasking (Experienced), Call Center (Experienced), Data Analysis
- Customer support
- Multi-line phone systems
- Clerical support
- Account updating
Timeline
Call Center Customer Service Associate
Horizon Blue Cross Blue Shield of New Jersey
10.2023 - Current
Customer Service Representative
United Healthcare
12.2020 - 04.2023
Accounts Payable/Accounts Receivable Clerk
Trend Motors
12.2017 - 03.2020
Accounting Assistant
BMW of Morristown
06.2016 - 07.2019
High School Diploma - undefined
Dover High School