Jamie Goff
Canton,USA
Summary
Streamlined service coordination processes for fire service contracts, enhancing technician deployment and compliance.
Exhibited meticulous attention to detail, ensuring optimal operational performance and clear communication across all levels.
Overview
2026
2026
years of professional experience
Work History
Service Coordinator
Siemens Industry
Plymouth MI
2022 - Current
- Coordinated service delivery across departments to enhance customer satisfaction and streamline operations.
- Developed and maintained effective communication channels with clients, fostering strong relationships and trust.
- Implemented process improvements to optimize service efficiency and reduce response times.
- Trained new staff on system protocols, ensuring adherence to best practices in service coordination.
- Oversaw scheduling processes, aligning resources with client needs for timely project execution.
- Managed conflict resolution effectively, maintaining positive client interactions during challenging situations.
- Collaborated with cross-functional teams to develop comprehensive solutions addressing client requirements.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
Customer Care Team Leader
Metro West Appraisal
Detroit, MI
03.2012 - 2022
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Researched resolutions, contacted necessary departments and responded back to customer back phone, mail or fax as follow up.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Audited customer account information to identify issues and develop solutions.
- Documented customer inquiries and feedback and entered service delivery suggestions in company database.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Supervised and motivated customer service teams to maximize business performance.
- Provided high level of quality control, eliminating downtime to maximize revenue.
- Delivered customer support to high call load each shift.
Education
High School Diploma -
Starkweather Academy
Plymouth MI 06.2003
Skills
- Conflict mediation
- Data evaluation
- Senior leadership support
- Data entry
- Training and development
- High-energy attitude
- Inbound and Outbound Calling
- Scheduling management
- Customer service excellence
- Staff training and development
- Vendor coordination
- Time management skills
- Cross-functional collaboration
- Record keeping accuracy
- Inquiry response management
- Telephone communication
- Accurate recordkeeping
- Notetaking and documentation
- Multitasking
- Attention to detail
- Excellent communication
- Analytical thinking
Timeline
Customer Care Team Leader
Metro West Appraisal
03.2012 - 2022
Service Coordinator
Siemens Industry
2022 - Current
High School Diploma -
Starkweather Academy