Jamie Gonzalez
Tampa,FL
Summary
Results-driven Senior Account Manager with a proven track record of productivity and efficiency. Specialize in client relationship management, strategic planning, and revenue growth. Excel in communication, problem-solving, and leadership to ensure seamless operations and client satisfaction. Committed to leveraging skills to drive success in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Senior Lead Account Manager
Dealer Wizard
Tampa, FL
08.2013 - Current
- Manage relationships with 45-60 dealerships monthly, serving as primary point of contact for client success.
- Lead onboarding and continuous training sessions for dealership staff, ensuring adoption of tools and best practices.
- Develop and implement tailored marketing strategies that increase customer retention and monthly sales volume.
- Consult with General Managers to review ROI, identify opportunities, and refine marketing initiatives.
- Analyze dealership data to pinpoint inefficiencies and provide solutions that drive unit sales.
- Create call lists targeting high-potential customers, consistently helping dealerships exceed KPIs.
Administrative Assistant / Enrollment Coordinator
South University
Tampa, FL
02.2013 - 08.2013
- Supported admissions and enrollment processes, managing applications, reports, and student inquiries.
- Performed clerical tasks including filing, scheduling, and answering high-volume calls.
Administrative Assistant (Finance, Marketing, Sales)
RN Market LLC
Tampa, FL
08.2012 - 02.2013
- Edited and prepared marketing and publication content to support sales initiatives.
- Provided administrative support across finance, marketing, and sales teams.
Education
Bachelor of Science - Business Finance
University of South Florida
01.2012
Associate of Arts - Liberal Arts
Hillsborough Community College
01.2008
Skills
- Salesforce
- Microsoft Office Suite
- Client Relationship Management
- Marketing Strategy
- Conflict Resolution
- Dale Carnegie Certified in Communications
- Critical Thinking
- Customer Service
- Team Collaboration
- Data-driven decision making
- Customer retention
- Database management
Timeline
Senior Lead Account Manager
Dealer Wizard
08.2013 - Current
Administrative Assistant / Enrollment Coordinator
South University
02.2013 - 08.2013
Administrative Assistant (Finance, Marketing, Sales)
RN Market LLC
08.2012 - 02.2013
Bachelor of Science - Business Finance
University of South Florida
Associate of Arts - Liberal Arts
Hillsborough Community College