Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Jamie Guertin

Crosby,TX

Summary

Proven leader at The Home Depot Inc, adept in database administration and fostering employee engagement. Excelled in enhancing operational efficiency and customer satisfaction, achieving significant improvements in team performance. Skilled in training and coaching, with a knack for implementing effective solutions and driving corporate growth.

Overview

12
12
years of professional experience

Work History

Associate Support Department Supervisor

The Home Depot Inc
Baytown, Texas
05.2017 - Current
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Developed administrative team to support corporate growth and objectives.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Identified, screened and interviewed potential employees.
  • Conducted background checks and reference checks of prospective employees.
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Oversaw the course training compliance by associates.
  • Facilitated enrollment in corporate 401(k), employee stock purchases, and the Homer Fund.
  • Helped with employee transfers and referrals.
  • Co-captained Team Depot projects in the community.

Front End Supervisor

The Home Depot Inc
Baytown, TX
06.2015 - 05.2017
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Identified opportunities for improvement within the department and developed solutions accordingly.
  • Trained new employees in customer service techniques and store policies.
  • Directed and supervised staff performance and completed evaluations of my team.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Oversaw team performance reviews.

Customer Service Representative

The Home Depot
Baytown, TX
02.2013 - 06.2015
  • Provided exceptional customer service to ensure customer satisfaction to encourage repeat business.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

Bachelor of Science - Interior Design / Business

University of Tennessee
Chattanooga, TN
05-1990

Skills

  • Database administration
  • Employee engagement
  • Training and coaching
  • Documentation and control
  • Data retrieval systems
  • Scheduling and calendar management

Affiliations

  • Co-captain community service projects with The Home Depot
  • Secretary & Treasurer with the Liberty County Mounted Sheriff Posse
  • Volunteer with Healing Hooves equine therapeutic riding

Timeline

Associate Support Department Supervisor

The Home Depot Inc
05.2017 - Current

Front End Supervisor

The Home Depot Inc
06.2015 - 05.2017

Customer Service Representative

The Home Depot
02.2013 - 06.2015

Bachelor of Science - Interior Design / Business

University of Tennessee

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Jamie Guertin