Jamie Gumpher
Granville
Summary
Dynamic professional with a proven track record at Wesbanco Bank, adept in relationship building and banking policies. Excelled in enhancing customer satisfaction through meticulous attention to detail and a positive attitude. Demonstrated expertise in transaction processing and loan processing, significantly contributing to business growth. Skilled in leading teams to achieve operational excellence and maintain high standards of customer service.
Overview
30
30
years of professional experience
Work History
Personal Banker
Wesbanco Bank
09.2022 - Current
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Processed deposits, withdrawals and ACH transfers accurately.
Store Manager
Parmar
08.2020 - 09.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Head Cook
June Bugs Bar and Restaurant
06.1995 - 04.2020
- Placed orders to restock items before supplies ran out.
- Maintained high standards of cleanliness and sanitation in the kitchen, meeting or exceeding health department requirements.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Efficiently handled high-volume service periods without sacrificing quality or consistency in food preparation.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
Education
Class A CDL License - Truck Driving
All State Career
North Versailles, PA03.2005
High School Diploma - General Studies
Yough Senior High School
Harmonies, Pa05.1998
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Positive attitude
- Cash handling
- Attention to detail
- Banking policies and procedures
- Banking
- Transaction processing
- Loan processing
- Teller support
Timeline
Personal Banker
Wesbanco Bank
09.2022 - Current
Store Manager
Parmar
08.2020 - 09.2022
Head Cook
June Bugs Bar and Restaurant
06.1995 - 04.2020
Class A CDL License - Truck Driving
All State Career
High School Diploma - General Studies
Yough Senior High School
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