Jamie Hamann
Cookeville,TN
Summary
Dynamic Public Health Office Assistant with a proven track record at Putnam County Health Department, excelling in patient confidentiality and appointment scheduling. Enhanced community engagement through effective health promotion campaigns and streamlined office processes, resulting in improved patient satisfaction and operational efficiency. Strong problem-solving skills and attention to detail drive successful outcomes in healthcare administration.
Experienced with coordinating public health initiatives and administrative support. Utilizes excellent organizational and communication skills to manage office tasks and ensure smooth operations of health programs. Knowledge of handling sensitive health information and maintaining confidentiality, supporting overall effectiveness of public health efforts.
Overview
21
21
years of professional experience
Work History
Public Health Office Assistant
Putnam County Health Department
06.2004 - Current
- Received, sorted, and distributed incoming mail and packages.
- Conducted thorough research on emerging health issues, providing valuable input for policy development and strategic planning.
- Updated tracking spreadsheets with current operational and financial details.
- Contributed to successful grant applications by conducting research, preparing supporting documents, and submitting timely proposals.
- Enhanced public health awareness by participating in community outreach programs and events.
- Prepared detailed reports analyzing trends related to public health concerns enabling informed decision-making among department leadership.
- Maintained a professional and organized office environment conducive to efficient workflow and high-quality service delivery.
- Assisted in creating educational materials raising awareness about various public health topics leading to better-informed communities.
- Collaborated closely with other departments within the organization to ensure effective coordination on shared projects.
- Streamlined office processes for improved efficiency and resource management in the Public Health department.
- Retrieved, updated, filed and transmitted medical records.
- Assisted in the development of health promotion campaigns, resulting in increased community engagement and participation.
- Coordinated staff schedules, ensuring adequate coverage during high-demand periods and optimizing overall productivity.
- Checked patients into and out of office, processed payments and added information to permanent records.
- Handled sensitive information with utmost discretion while adhering to privacy laws protecting client confidentiality.
- Developed training materials for new employees to enhance their understanding of job responsibilities and expectations effectively.
- Improved patient care with thorough documentation and tracking of vital medical information for public health initiatives.
- Provided exceptional customer service when interacting with clients both in-person or over the phone, fostering positive relationships with all individuals involved in public health initiatives.
- Scheduled appointments and updated calendars.
- Implemented a streamlined system for managing patient appointments, resulting in decreased wait times and increased satisfaction levels.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
Education
GED -
Melvindale High School
Allen Park MichiganSkills
- Money handling
- Patient confidentiality
- Filing systems
- Appointment scheduling
- Check-in procedures
- Document coordination
- Billing management
- Document management
- Healthcare administration
- Mail sorting
- Schedule coordination
- Report preparation
- Clerical support
- Public health
- Message taking
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
- Cleaning and sanitizing
- Patient care
- HIPAA regulations
- Computer skills
- Team leadership
- HIPAA compliance
- ICD-10 coding
Languages
English
Timeline
Public Health Office Assistant
Putnam County Health Department
06.2004 - Current
GED -
Melvindale High School
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