Cynthia Greenwood
Nashville ,TN
Summary
Dynamic and detail-oriented professional with experience at the Tennessee Department of Health, adept at enhancing public health initiatives through effective data management and community outreach. Skilled in office administration and exceptional communication, I thrive in fast-paced environments, ensuring accuracy and compliance while fostering collaboration across teams.
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
6
6
years of professional experience
Work History
Public Health Office Assistant
Tennessee Department Of Health
Cookeville, TN
08.2024 - Current
- Supported public health initiatives by coordinating community outreach events and educational programs.
- Assisted in data collection and management, ensuring accuracy in public health records.
- Facilitated communication between departments to streamline project workflows and enhance collaboration.
- Conducted routine office tasks, including scheduling appointments and managing correspondence with stakeholders.
- Adapted quickly to new software systems for tracking public health metrics and reporting outcomes.
- Improved filing systems for patient records, enhancing retrieval efficiency and compliance with regulations.
- Received, sorted, and distributed incoming mail and packages.
Host
Hardee’s
Monterey, TN
06.2020 - Current
- Greeted and seated guests, ensuring a welcoming environment.
- Managed waitlists and reservations, optimizing table turnover and guest flow.
- Collaborated with kitchen staff to ensure timely food delivery and quality service.
- Trained new hosts on operational procedures and customer service best practices.
Call Center Representative
Centene
St Louis, MO
11.2023 - 08.2024
- Managed high-volume inbound calls to resolve member inquiries and issues efficiently.
- Provided accurate information regarding health plans, benefits, and services to enhance customer experience.
- Trained new representatives on call handling procedures and software systems for improved performance.
- Collaborated with cross-functional teams to streamline processes and improve service delivery standards.
Education
Business Administration
Tennessee College of Applied Technology
Livingston, TN01.1997
Livingston Academy
Livingston, TN05.1990
Skills
- Money handling
- Patient confidentiality
- Filing systems
- Office management
- Appointment scheduling
- Check-in procedures
- Document coordination
- File management
- Billing management
- Clerical support
- Public health
- Message taking
- Positive attitude
- Multitasking and organization
- Attention to detail
- Patient charting
- Office administration
- Phone and email etiquette
- Patient scheduling
- Exceptional communication
- Detail-oriented
- Professional appearance
- Guest relations
Timeline
Public Health Office Assistant
Tennessee Department Of Health
08.2024 - Current
Call Center Representative
Centene
11.2023 - 08.2024
Host
Hardee’s
06.2020 - Current
Business Administration
Tennessee College of Applied Technology
Livingston Academy