Jamie Heimlich

Solve issues for clients with their travel plans. Involved with problem solving regarding flights, hotels, and car rental. I worked in Worldspan and Sabre to make changes, book the trips, and also used the professional portal system to help the client with their bookings. I am proficient in reissuing tickets with irregular operations due to cancellations and name corrections.

• Supporting airport team members in their challenges within the computer systems
• This includes AA and other policy / procedures inside the customer experience environment
• Typically, our team supports the ACS team
• Initiate plans in the event of off schedule operation, diversions and Flights in Trouble (FIT) emergencies
• Proficient in Sabre and Qik

• Received numerous complimentary letters from customers and supervisors for offering great customer service as well as team effort on a regular basis
• Proficient in over sales of flights throughout the day, rebooking, IROPS
• I was responsible for making sure the flights went out ontime. I worked many flights at the gates and made sure all passengers were boarded, and documents were supplied for safely getting the flights out on time.

• Recognized and rewarded for excellent customer service when interacting with high yield customers
• Resolved many challenging situations regarding irregular operations.
• Worked mostly the red eyes and responsible for ticketing, rebooking, getting the flight out on time and making sure each customer was boarded and treated with the best respect.

• Managed up to 18 flight attendants on domestic and international wide body flights
• Managed cabin service as well as on board situations regarding customers for unplanned and planned emergencies
• Worked with on-board team to make sure all customers' expectations were met and exceeded to the best of our ability while ensuring a safe and comfortable trip
• Safety was the most important part and did recurrent emergency training annually.