Jamie Henegar

• Operated multi-line phone systems to efficiently direct calls to the correct departments.
• Assisted in scheduling appointments and meetings to maximize calendar efficiency for staff.
• Provided customer support by addressing inquiries and resolving issues in a timely manner.
• Organized and maintained filing systems for effective records management and easy access to information.
• Managed front desk operations during busy periods to facilitate smooth workflow in a fast-paced environment.
• Welcomed visitors and customers with professionalism, offering friendly and knowledgeable assistance.
• Confirmed appointments and communicated updates with clients, ensuring accurate client record maintenance.

• Answered questions from customers regarding insurance coverage.
• Maintained strict patient confidentiality to adhere to HIPAA regulations.
• Collaborated with healthcare providers to optimize patient care and medication usage.
• Increased customer satisfaction by addressing concerns promptly and offering professional advice on medications usage.
• Educated patients on the importance of medication adherence for better health outcomes.
• Educated patients on proper medication use.
• Effectively prioritized tasks and organized workflow to increase efficiency.
• Submitted prior authorizations for insurance coverage

• Directed the accurate and efficient processing of prescription orders, achieving timely delivery to members.
• Oversaw inventory management to optimize stock levels and minimize waste effectively.
• Facilitated medication preparation and patient consultations in collaboration with pharmacists.
• Managed incoming phone calls, addressing inquiries from customers and healthcare providers professionally.
• Supervised the stocking, labeling, and inventory of medications to ensure accurate record-keeping.
• Administered paperwork by inputting prescription and insurance information into patient profiles.
• Enhanced patient care by leading efforts in timely and precise prescription filling and dispensing.
• Liaised with insurance company representatives to streamline claims processing and resolve payment concerns.
• Addressed and resolved non-routine issues related to billing and customer service with efficiency.
• Coordinated with prescribers to verify medication dosages and obtain refill authorizations while ensuring patient information accuracy.
• Executed prescription counting and labeling with attention to detail on item and quantity.

• Performed administrative duties such as filing, data entry, answering phones.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Reconciled account files and produced monthly reports.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Assisted in preparation and processing of payroll to facilitate prompt staff payments.
• Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
• Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.

I attended Chattanooga State for a 1 year program in Pharmacy Tech and received a diploma as well as a certified pharmacy technician once I completed the PTCB exam. I have been licensed as a certified pharmacy technician since 1998 keeping my certification current and I am also registered with the state of both Alabama & Tennessee. I also keep my CE current every two years as expected.