Jamie Hernandez
El Paso
Summary
Results-driven hospitality professional equipped to elevate team performance and customer satisfaction. Known for strong teamwork, adaptability, and excellent problem-solving abilities.
Experienced with team leadership, fostering environment of collaboration and efficiency. Utilizes strong organizational skills to ensure smooth operations. Track record of effective communication and conflict resolution, driving team success.
Overview
11
11
years of professional experience
Work History
Barista/Shift Supervisor
Starbucks
El Paso, TX
06.2023 - Current
- Supervised daily operations to ensure exceptional customer service and product quality.
- Trained and mentored new baristas on beverage preparation and equipment usage.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Count money in safe, and tills at the beginning and end of every shift.
Lube Technician
Viva Mazda
El Paso, TX
03.2024 - 06.2024
- Performed oil changes, fluid exchanges, tire rotations, as well as other maintenance efficiently to maintain vehicle performance.
- Maintained cleanliness and organization of work area to uphold safety standards and operational efficiency.
- Collaborated with team members to improve customer service experiences through effective communication.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Lube Technician
Havoline Xpress Lube
El Paso, TX
01.2023 - 05.2023
- Performed oil changes and fluid exchanges.
- Conducted thorough inspections of vehicles for potential issues and recommended necessary services.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
Retail Sales Specialist
O'Reilly Auto Parts
El Paso, TX
03.2022 - 10.2022
- Counted inventory doing regular stock audits
- Delivered exceptional customer service by assisting customers with parts selection and inquiries
- Resolved customer complaints
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
Shift Manager
McDonald's Restaurant
El Paso, TX
03.2015 - 12.2021
- Assisted in daily operations by coordinating team schedules and break times.
- Learned safety protocols and maintained a clean work environment to support operational efficiency, made sure equipment was always in working condition.
- Communicated effectively with team members to resolve issues promptly and maintain productivity.
- Counted the money in the safe, as well as counting tills at the end of every shift.
Education
Associate of Applied Science - Automotive Technology
Western Technical College
El Paso, TX06-2023
High School Diploma -
Americas High School
El Paso06-2017
Skills
- Cleanliness maintenance
- Cash handling accuracy
- Equipment troubleshooting
- Staff motivation
- Team collaboration
- Customer service
- Data entry software
- Attention to detail
- Critical thinking
- Dependable and responsible
- Problem-solving
- Reliability and punctuality
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lube Technician
Viva Mazda
03.2024 - 06.2024
Barista/Shift Supervisor
Starbucks
06.2023 - Current
Lube Technician
Havoline Xpress Lube
01.2023 - 05.2023
Retail Sales Specialist
O'Reilly Auto Parts
03.2022 - 10.2022
Shift Manager
McDonald's Restaurant
03.2015 - 12.2021
Associate of Applied Science - Automotive Technology
Western Technical College
High School Diploma -
Americas High School