Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Johana Arias Benitez

Germantown,MD

Summary

Experienced in team leadership, fostering a collaborative and efficient environment with strong organizational skills to ensure smooth operations and deliver high-quality customer service. Demonstrated track record of effective communication and conflict resolution, driving team success. Results-driven hospitality professional with experience in managing shifts, training staff, and maintaining high standards of service. Known for strong teamwork, adaptability, and excellent problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Barista/Shift Supervisor

Starbucks
10.2021 - Current
  • Lead store operations during assigned shifts, including delegating tasks, managing breaks, and handling opening/closing duties.
  • Supervise and support team of baristas to ensure consistent, high-quality customer service and beverage preparation.
  • Handle customer concerns with professionalism and empathy, driving customer satisfaction and loyalty.
  • Train and coach new partners on beverage standards, store procedures, and customer connection techniques.
  • Maintain a clean and organized store environment in compliance with safety and food handling standards.
  • Perform cash management tasks including till counts, safe audits, and bank deposits.
  • Promote a respectful and inclusive work culture aligned with Starbucks mission and values.
  • Skills & Achievements:
  • Promoted from Barista to Shift Supervisor within first year.
  • Recognized for consistent work ethic, adaptability, and ability to thrive in a fast-paced environment.
  • Demonstrated strong leadership, communication, and problem-solving skills.

Education

High School -

DuVal High School
Lanham, MD
06.2022

Skills

  • Customer service
  • Communication skills
  • Time management
  • Leadership
  • Bilingual
  • Cleanliness maintenance
  • Barista training
  • Cash handling accuracy
  • Drink preparation speed
  • Supply ordering
  • Cash handling
  • Inventory management
  • Attention to detail
  • Production and time sequencing
  • ServSafe food manager

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Barista/Shift Supervisor

Starbucks
10.2021 - Current

High School -

DuVal High School

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