Jamie Hernandez
Cottondale
Summary
Dedicated retail associate skilled in customer service and effective communication. Committed to developing tailored solutions to enhance client satisfaction and resolve conflicts efficiently.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
T-Mobile
Marianna
05.2025 - Current
- Assisted customers with product selection and service inquiries.
- Educated customers on mobile plans and device features.
- Collaborated with team members to create a welcoming environment that improved customer satisfaction.
- Resolved customer complaints with professionalism, ensuring positive outcomes and retention.
- Supported promotional events to drive product visibility and boost sales engagement.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Completed transactions in an efficient manner while providing excellent customer service.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Professional Cleaner
Self-employeed
Cottondale
01.2023 - Current
- Engaged clients to identify specific cleaning needs and preferences.
- Created tailored cleaning plans based on individual client requirements.
- Utilized time management strategies to ensure thorough completion of daily cleaning tasks.
- Reduced cleaning time significantly while maintaining company quality standards.
Social Media Specialist
Malware Patrol
St Petersburg
01.2024 - 05.2025
- Created engaging social media content tailored for specific platforms to boost audience interaction.
- Created, edited, and managed content for various social media platforms including Facebook, Twitter, Instagram, LinkedIn, YouTube.
- Oversaw daily posting and audience engagement on official channels to maintain active online presence.
- Analyzed audience engagement to refine marketing strategies.
- Tracked social media trends to inform strategy and strengthen brand presence.
- Collaborated with marketing team on campaign planning and execution.
Education
Bachelor of Science - Social Work
Post University
Waterbury, CTAssociate of Science - Social Work
Roane State Community College
Jamestown, TNSkills
- Sales techniques
- Product knowledge
- Customer relationship management
- Customer service
- Inventory management
- Cash handling
Timeline
Retail Sales Associate
T-Mobile
05.2025 - Current
Social Media Specialist
Malware Patrol
01.2024 - 05.2025
Professional Cleaner
Self-employeed
01.2023 - Current
Bachelor of Science - Social Work
Post University
Associate of Science - Social Work
Roane State Community College