Summary
Overview
Work History
Education
Skills
Volunteer Opportunities
Additional Information
Timeline
Generic

Jamie Herrmann

Poynette,Wisconsin

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

21
21
years of professional experience

Work History

IT Manager

Nelnet Student Loan Services
02.2017 - Current
  • Monitored resource allocation, budget development and personnel recruitment for multiple IBM i projects.
  • Led team of 17-25 developers in analysis and rebuild of software from conception through implementation.
  • Supervised team duties related to decision support and business intelligence for business users.
  • Developed departmental systems and procedures to better align workflow processes.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Developed surveys to identify training needs based on projected production processes and changes.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Worked with developers to identify and remove software bugs.
  • Reviewed code to check compliance with company coding guidelines.
  • Documented technical workflows and knowledge to educate newly hired employees.
  • Mentored junior developers and engineers through onboarding process and long-term team contributions.

Software Architect

Nelnet Student Loan Services/Great Lakes Higher Ed
02.2016 - 02.2017
  • Designed architecture strategies for large-scale system-wide application deployments.
  • Participated in weekly meetings with client to discuss project direction and milestone achievement.
  • Mentored team, sharing skills and expertise and encouraged each member to bring forward ideas and suggestions for improvement.
  • Authored development guidelines to expedite application design efforts through ready-made frameworks.
  • Communicated software architecture strategies to senior leadership and third-party business leaders.
  • Developed application architecture strategy to specifically align with employer business goals.

System Analyst Developer

Nelnet Student Loan Services/Great Lakes Higher Ed
02.2003 - 02.2016
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
  • Assessed business requirements to create focused solutions.
  • Improved systems with addition of new features and infrastructure.

Education

Bachelor of Science - Computer And Information Sciences

Lakeland College
Madison, WI
05.2005

Associate of Science - Computer Programming

Madison College (Madison Area Technical College)
Madison, Wi
05.2003

High School Diploma -

Rhinelander High School
Rhinelander, WI
06.1996

Skills

  • Team Collaboration
  • Information Confidentiality
  • Risk Mitigation Planning
  • Change Management
  • Agile Methodologies
  • Staff Hiring
  • Project Planning
  • Strategic Planning
  • Staff Development
  • Expense Tracking
  • Servant Leadership

Volunteer Opportunities

  • Vice President of Operation Ruck 22 of Wisconsin, to raise awareness for Veteran Suicide
  • Volunteer at VFW Post 1318 events to help local Veterans

Additional Information

  • Mentorship program at Nelnet, where I have been paired up with 5 other women to mentor them to reach their career goals
  • Participate in the Nelnet "We Can" ARG for Women in IT
  • Participated as a Mentee in Wisconsin Women's Network Mentorship program in 2023

Timeline

IT Manager

Nelnet Student Loan Services
02.2017 - Current

Software Architect

Nelnet Student Loan Services/Great Lakes Higher Ed
02.2016 - 02.2017

System Analyst Developer

Nelnet Student Loan Services/Great Lakes Higher Ed
02.2003 - 02.2016

Bachelor of Science - Computer And Information Sciences

Lakeland College

Associate of Science - Computer Programming

Madison College (Madison Area Technical College)

High School Diploma -

Rhinelander High School

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Jamie Herrmann