Jamie Hilderbrand
Columbus,IN
Summary
Results-driven Collections Agent recognized for high productivity levels and efficient task completion. Specialize in negotiation, regulatory compliance, and customer relationship management. Excel in communication, empathy, and problem-solving to navigate complex collections scenarios effectively. Committed to maintaining professionalism and integrity while achieving positive outcomes for both company and clients.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Collections Representative
Centra Credit Union
Columbus, IN
12.2005 - 05.2025
- Handled incoming and outgoing collection calls
- Collections in all stages of delinquency
- Collected mortgages
- Processed charge-offs
- Processed bankruptcies
- Processed Repossessions
- Skip-Tracing
- Made house calls
- Negotiate skips, deferments, and modifications
- Assisted with financial advice
- Worked closely with recovery agents
Teller
Centra Credit Union
Columbus, IN
02.2003 - 12.2005
- Answered phone calls
- Deposit and withdrawal transactions
- Opened and closed credit accounts
- Opened certificates of deposit
- Assisted with balancing the vault
- Assisted with balancing the automated teller machine
Catalog Associate
JCPenney
Columbus, IN
04.1988 - 07.2002
- Processed and stocked catalog orders
- Unloaded trucks
- Retail Sales.
- Processed credit card payments
- Answered phone calls
Education
High School Diploma -
Columbus East
Columbus, IN05-2000
Skills
- Skip tracing
- Computer literacy
- Conflict resolution
- Documentation
- Communication
- Detail-oriented
- Problem-solving
- Financial knowledge
Affiliations
- Love to travel
- Camping
- Spend time with friends and family
- Watch my kids sports
- Build stronger relationships with others
Accomplishments
- 20 years of achievement
- Multi employee of the month
- Outstanding work award
Languages
English
Full Professional
Certification
20 Years of work milestone
References
References available upon request.
Timeline
Collections Representative
Centra Credit Union
12.2005 - 05.2025
Teller
Centra Credit Union
02.2003 - 12.2005
Catalog Associate
JCPenney
04.1988 - 07.2002
High School Diploma -
Columbus East
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