Ashleigh Williams Williams
Grand Rapids,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Collections Representative
Revco Solutions
06.2019 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Trained new team members on scripts, company services, and collection strategies.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
Customer Service Representative/Skip Tracer
Loss Prevention Services LLC
01.2014 - 04.2019
- Supported day-to-day account management for company clients.
- Identified best-known address to locate client's collateral or customer.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used skip tracing resources to locate debtors and updated information in company system.
- Maintained accurate records of customer accounts, payments and payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Prepared and submitted legal documents to initiate court proceedings.
Education
High School Diploma -
Wyoming High School
Wyoming, MI05.2015
Skills
- Persuasive Communication
- Managing Delinquent Accounts
- Customer Locating
- Updating Customer Accounts
- Microsoft Office
- Process Payments
- Legal Requirements
- Letter of Appeal Writing
- Skip Tracing
- Insurance Policies
- Records Management
- Goals and Performance
- Credit Bureau Information
- Data Entry
- Google Docs
Timeline
Collections Representative
Revco Solutions
06.2019 - Current
Customer Service Representative/Skip Tracer
Loss Prevention Services LLC
01.2014 - 04.2019
High School Diploma -
Wyoming High School
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