Jamie Hilderbrand
Columbus,IN
Summary
Results-driven Office Manager recognized for high productivity levels and efficient task completion. Specialize in negotiation, regulatory compliance, and customer relationship management. Excel in communication, empathy, and problem-solving to navigate complex collections scenarios effectively. Committed to maintaining professionalism and integrity while achieving positive outcomes for both company and clients.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Office Manager
RMK Recovery Inc.
North Vernon, IN
06.2025 - Current
- Process Payroll
- Accept Orders
- Close Orders
- Validate Order Updates
- Outgoing Phone Calls
- Incoming Phone Calls
- Approve Time Off Requests
- Manage Employees
- Issue Checks
- Skip Tracing
- Inventory Personal Property
Collections Representative
Centra Credit Union
Columbus, IN
12.2005 - 05.2025
- Handled incoming and outgoing collection calls
- Collections in all stages of delinquency
- Collected mortgages
- Processed charge-offs
- Processed bankruptcies
- Processed Repossessions
- Skip-Tracing
- Made house calls
- Negotiate skips, deferments, and modifications
- Assisted with financial advice
- Worked closely with recovery agents
Teller
Centra Credit Union
Columbus, IN
02.2003 - 12.2005
- Answered phone calls
- Deposit and withdrawal transactions
- Opened and closed share accounts
- Opened certificates of deposit
- Assisted with balancing the vault
- Assisted with balancing the automated teller machine
Catalog Associate
JCPenney
Columbus, IN
04.1988 - 07.2002
- Processed and stocked catalog orders
- Unloaded trucks
- Retail Sales
- Processed credit card payments
- Answered phone calls
Education
High School Diploma -
Columbus East
Columbus, IN05.2000
Skills
- Skip tracing
- Computer literacy
- Conflict resolution
- Documentation
- Communication
- Detail-oriented
- Problem-solving
- Financial knowledge
- Organizational skills
- Office management
- Billing
Accomplishments
- 20 years of achievement
- Multi employee of the month
- Outstanding work award
Affiliations
- Love to travel
- Camping
- Spend time with friends and family
- Watch my kids sports
- Build stronger relationships with others
Certification
20 Years of work milestone
Languages
English
Full Professional
Timeline
Office Manager
RMK Recovery Inc.
06.2025 - Current
Collections Representative
Centra Credit Union
12.2005 - 05.2025
Teller
Centra Credit Union
02.2003 - 12.2005
Catalog Associate
JCPenney
04.1988 - 07.2002
High School Diploma -
Columbus East
References
References available upon request.
Education and Training
other