Jamie Hill
Mcdonough,GA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Mavis Tires and Brakes
2023.06 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Chromebook Specialist
Premium Retail Services Inc
2022.04 - Current
- Conducted community workshops to promote different programs and educate public on available services.
- Partnered with local organizations to expand access to social and community services.
- Provided leadership, guidance and support to staff members.
- Implemented strategies to increase public awareness of social and community service programs.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Provided first-rate service to all customers and potential customers.
- Supported retail distributors, dealers and customers through in-person and telephone support.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
Assistant Store Manager
All Star Elite
2020.04 - 2022.11
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Captioning Assistant
Hamilton Relay Telecommunications
2018.12 - 2020.04
- Planned, placed and synchronized all captions with dialogues.
- Used keyboards by typing corrections and other words.
- Provided excellent customer service by dictating and captioning variety of conversational topics verbatim.
- Generated error-free transcripts with skilled capturing and proofreading.
- Reviewed and edited drafts prepared by speech recognition software to verify correct, complete and consistent transcription.
Consumer Sales Representative
American Home Shield Corporation
2015.11 - 2018.12
- Monitored service after sale and implemented quick and effective problem resolutions.
- Presented professional image consistent with company's brand values.
- Contributed to team objectives in fast-paced environment.
- Informed customers of promotions to increase sales productivity and volume.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Production Worker
Kia Motors
2014.11 - 2015.12
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
- Organized work to meet demanding production goals.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Resolved issues quickly to maintain productivity goals.
- Inspected and adjusted work performed to meet expectations.
- Participated in regular meetings with team members to discuss production updates.
- Used equipment properly to avoid workplace hazards or injuries.
- Assembled and tested various products to meet production requirements and quality control standards.
Customer Service Representative
TSYS
2013.11 - 2015.12
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Cross-trained and provided backup support for organizational leadership.
Waitress
Country's BBQ
2012.01 - 2013.11
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Greeted new customers, discussed specials, and took drink orders.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
High School Diploma -
Spencer High School
Columbus, GA07.2011
Skills
- Development Team Trainings
- Cash Register Operations
- Technical Troubleshooting
- Customer Retention
- Sales Presentation
- Client Satisfaction
- Store Displays
- Money handling
- Customer service
Timeline
Assistant Manager
Mavis Tires and Brakes
2023.06 - Current
Chromebook Specialist
Premium Retail Services Inc
2022.04 - Current
Assistant Store Manager
All Star Elite
2020.04 - 2022.11
Captioning Assistant
Hamilton Relay Telecommunications
2018.12 - 2020.04
Consumer Sales Representative
American Home Shield Corporation
2015.11 - 2018.12
Production Worker
Kia Motors
2014.11 - 2015.12
Customer Service Representative
TSYS
2013.11 - 2015.12
Waitress
Country's BBQ
2012.01 - 2013.11
High School Diploma -
Spencer High School