Jamie Holley
Las Vegas,NV
Summary
Qualified Security Officer with experience maintaining for Guest, Co-Workers and the property. Talented at roving control and entrance control. Successfully remain calm in high-pressure situations and interactions with difficult individuals. Experience and luxury resorts, as well as fast pace, moving environments.
Overview
22
22
years of professional experience
Work History
Security Officer
Wynn Resorts
Las Vegas, NV
07.2024 - Current
- Documented incidents with detailed descriptions to enhance clarity and facilitate follow-up actions.
- Monitored premises to ensure safety and security for all guests and staff.
- Conducted regular patrols to proactively identify and mitigate potential security risks.
- Responded promptly to incidents, assisting individuals and coordinating effectively with emergency services.
Armed Security Officer
Binion's Gambling Hall
07.2022 - 05.2024
- Conducted routine patrols throughout the gambling hall to maintain safety and security.
- Monitored entrances and exits to ensure secure access for guests and staff.
- Passed qualification to be armed
- Responded swiftly to incidents, including disturbances or emergencies, as needed.
- Field Training Officers for all New Hires
Administrative Assistant
Desert Community Management
Las Vegas, Nevada
02.2010 - 06.2023
- Managed daily office operations and maintained organized filing systems.
- Coordinated communication between clients and property management teams.
- Assisted in preparing reports and documentation for board meetings.
- Organized events and community activities for residents and staff engagement.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained inventory of office supplies, ensuring timely replenishment.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
- Scheduled appointments between clients and customers and internal staff members.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Directed customer inquiries to appropriate department personnel.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Developed and maintained filing systems for confidential documents and records.
Account Receivable
Prism
Las Vegas, Nevada
01.2005 - 04.2009
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Utilized various software and tools to streamline processes and optimize performance.
Education
Centennial High School
Las Vegas, NVSkills
- Customer Service
- Team collaboration
- Effective communication
- Security protocols
- Dispatch
- Patrol operations
- Incident reporting
- Emergency evacuation procedures
- Report generation
- First aid and CPR certified
- Problem solving
- Attention to detail
- Report writing
- Surveillance monitoring
- Access control
- Incident documentation
- Emergency response
- Investigation documentation
- Detail-oriented
- Conflict de-escalation
Timeline
Security Officer
Wynn Resorts
07.2024 - Current
Armed Security Officer
Binion's Gambling Hall
07.2022 - 05.2024
Administrative Assistant
Desert Community Management
02.2010 - 06.2023
Account Receivable
Prism
01.2005 - 04.2009
Centennial High School