Jamie Irwin
Maumee
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
17
17
years of professional experience
Work History
Client Care Coordinator
Comfort Keepers
11.2024 - Current
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
- Increased efficiency and team productivity by promoting operational best practices.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Conducted regular follow-ups with clients to gauge satisfaction levels and identify areas for improvement.
Sales Representative
NWO Beverage Inc.
04.2024 - 11.2024
- Exceeded sales targets through effective planning and goal setting.
- Informed customers of promotions to increase sales productivity and volume.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Sales Professional
Heidelberg Distributing
03.2018 - 10.2022
- Built and maintained relationships with buyers and chain store managers
- Obtained salesperson of the month within 6 months on sales route
- Mastered planning, organizing and executing programming
- Opened new NA accounts outside of regular route
- Obtained Tom Fox certification and successfully completed corporate training course
Wait Staff/Bartender
Dale's Bar and Grill
03.2008 - 03.2018
- Provided optimal customer experience through positive attitude, menu/mixology knowledge and timely, consistent service
- Created lasting, professional customer relationships resulting in repeat business and increased revenue
- Effectively multi-tasked during peak business hours; waiting on several tables, taking/submitting orders, bussing/cleaning, expediting food and drink orders
Business Development Manager
Great Lakes Turbines
01.2014 - 12.2014
- Performed administrative duties including follow-up emails and phone calls to maintain exceptional customer relationships
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Organized and planned national/international sales trips
- Obtained numerous industry membership opportunities: NBAA, NAAA and BBB
- Expanded customer base by networking at industry and trade events
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Education
Associate of Applied Science - Business Administartion
Owens Community College
Perrysburg, OH12-2015
Managaing Cosmetology License - Cosmetology
Salon Professional Academy
Perrysburg, OH11-2007
Skills
- Consultative sales
- Customer service excellence
- Excellent communication
- Customer relationship building
- Professionalism and reliability
- Organizational skills
- Teamwork and collaboration
- Problem-solving abilities
- Strategic planning
Timeline
Client Care Coordinator
Comfort Keepers
11.2024 - Current
Sales Representative
NWO Beverage Inc.
04.2024 - 11.2024
Sales Professional
Heidelberg Distributing
03.2018 - 10.2022
Business Development Manager
Great Lakes Turbines
01.2014 - 12.2014
Wait Staff/Bartender
Dale's Bar and Grill
03.2008 - 03.2018
Associate of Applied Science - Business Administartion
Owens Community College
Managaing Cosmetology License - Cosmetology
Salon Professional Academy
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