I’m basically a customer service wizard. Whether it’s selling, scheduling, problem-solving, or just making people’s lives easier, I’ve done it all. I know how to turn a maybe into a yes, keep things running smoothly, and make sure customers leave happy. Sales, service, BDC—you name it, I’ve got it covered!
I turn online leads into real deals and keep the BDC running smoothly. From follow-ups to sales strategies, I make sure customers stay engaged and the team stays on top of their game.
Responsibilities:
• Run internet sales and BDC to boost lead conversion.
• Handle online inquiries, follow-ups, and appointment scheduling.
• Train and support the BDC team for better performance.
• Use CRM tools to track leads and improve sales processes.
• Work with marketing to strengthen our online presence.
• Focus on customer experience and retention.
• Keep the energy high and the results even higher!
I keep the service department running smoothly! From scheduling appointments to managing loaner cars, I make sure customers stay informed and on the road while their vehicles are in the shop.
Responsibilities:
• Run the Service BDC, handling calls, appointments, and follow-ups.
• Boost customer retention with reminders and great service.
• Manage loaner cars, making check-ins/outs quick and easy.
• Work with service advisors to keep things moving.
• Train the BDC team for top performance.
• Keep records organized and everything running efficiently.
The go-to person for customers and the team! I greeted guests, answered calls, and kept things organized to make sure everything ran smoothly.
Responsibilities:
• Welcomed customers and directed them where they needed to go.
• Handled calls, inquiries, and appointment scheduling.
• Assisted sales and service teams with admin tasks.
• Kept the front desk and showroom organized.
• Managed paperwork and data entry.
• Made sure every customer’s first impression was a great one!
Helping customers find what they need while keeping sales rolling! I led the team, managed accounts, and made sure every deal was a win-win.
Responsibilities:
• Led the sales team to hit goals and keep customers happy.
• Helped customers choose furniture, appliances, and electronics.
• Managed rent-to-own agreements and payment plans.
• Handled inventory, deliveries, and showroom setup.
• Trained new hires and kept the energy high.
• Used sales strategies to boost revenue and customer engagement.