Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Jamie Jannereth

Jamie Jannereth

Rockford,MI

Summary

I’m basically a customer service wizard. Whether it’s selling, scheduling, problem-solving, or just making people’s lives easier, I’ve done it all. I know how to turn a maybe into a yes, keep things running smoothly, and make sure customers leave happy. Sales, service, BDC—you name it, I’ve got it covered!

Overview

14
14
years of professional experience

Work History

Internet Sales/BDC Sales Manager

Graff CDJR
01.2025 - Current

I turn online leads into real deals and keep the BDC running smoothly. From follow-ups to sales strategies, I make sure customers stay engaged and the team stays on top of their game.

Responsibilities:

• Run internet sales and BDC to boost lead conversion.

• Handle online inquiries, follow-ups, and appointment scheduling.

• Train and support the BDC team for better performance.

• Use CRM tools to track leads and improve sales processes.

• Work with marketing to strengthen our online presence.

• Focus on customer experience and retention.

• Keep the energy high and the results even higher!

Service BDC/ Loaner Coordinator

Betten Imports
03.2019 - 11.2024

I keep the service department running smoothly! From scheduling appointments to managing loaner cars, I make sure customers stay informed and on the road while their vehicles are in the shop.

Responsibilities:

• Run the Service BDC, handling calls, appointments, and follow-ups.

• Boost customer retention with reminders and great service.

• Manage loaner cars, making check-ins/outs quick and easy.

• Work with service advisors to keep things moving.

• Train the BDC team for top performance.

• Keep records organized and everything running efficiently.

Receptionist

Terry Town RV
05.2016 - 03.2019

The go-to person for customers and the team! I greeted guests, answered calls, and kept things organized to make sure everything ran smoothly.

Responsibilities:

• Welcomed customers and directed them where they needed to go.

• Handled calls, inquiries, and appointment scheduling.

• Assisted sales and service teams with admin tasks.

• Kept the front desk and showroom organized.

• Managed paperwork and data entry.

• Made sure every customer’s first impression was a great one!

Sales Manager

Aarons Furniture Store
02.2011 - 07.2017

Helping customers find what they need while keeping sales rolling! I led the team, managed accounts, and made sure every deal was a win-win.

Responsibilities:

• Led the sales team to hit goals and keep customers happy.

• Helped customers choose furniture, appliances, and electronics.

• Managed rent-to-own agreements and payment plans.

• Handled inventory, deliveries, and showroom setup.

• Trained new hires and kept the energy high.

• Used sales strategies to boost revenue and customer engagement.

Education

High School Diploma -

Allendale Public Schools
Allendale
05-2003

Skills

  • Sales & Customer Service Pro – Turning leads into deals, keeping customers happy, and making sure they come back for more!
  • BDC & CRM Guru – Managing leads, follow-ups, and digital sales strategies like a boss
  • Team Leadership & Training – Coaching teams, boosting performance, and keeping energy high
  • Service & Operations Expert – Streamlining appointments, loaner programs, and service retention
  • Organization & Multitasking – Juggling tasks, managing inventory, and keeping things running smoothly
  • Problem-Solving Whiz – Quick on my feet, finding solutions, and keeping customers (and teams) satisfied
  • Communication Rockstar – Whether in person, over the phone, or online—clear, engaging, and effective!

Timeline

Internet Sales/BDC Sales Manager

Graff CDJR
01.2025 - Current

Service BDC/ Loaner Coordinator

Betten Imports
03.2019 - 11.2024

Receptionist

Terry Town RV
05.2016 - 03.2019

Sales Manager

Aarons Furniture Store
02.2011 - 07.2017

High School Diploma -

Allendale Public Schools
Jamie Jannereth